Helpdesk Technician Level 23 Support
Helpdesk Technician Level 23 Support
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$ 80000 - 88000
1 Vacancy
Job Description
Full time Ongoing
With a legacy of over 145 years of achievement Tintern is one of Melbournes most respected schools with students from our Early Learning Centre to Year 12. At Tintern we are committed to providing a workplace which encourages professional growth and opportunities for all staff.
Tintern Grammar is seeking an experienced and proactive Helpdesk Technician Level 2/3 Support to join our dedicated IT Services team. This position is responsible for the daytoday operations of our IT Helpdesk and providing Level 2/3 technical support to staff students and parents. As a visible and vital member of the IT team you will play a key role in maintaining highquality service delivery across the school community.
About the role
Reporting to the IT Systems Administrator Lead the Helpdesk Technician (Level 2/3 Support) plays a central role in managing the daily operations of the IT Helpdesk delivering Level 2 and 3 technical support to staff students and parents. This role involves triaging and resolving support requests providing training to enhance digital confidence and supporting the Level 1 technician. Key responsibilities include managing the device rollout process via Microsoft Intune overseeing annual device procurement and ewaste collections maintaining school printers coordinating casual IT support during semester breaks and serving as the main contact for the Avaya phone system. The role requires strong communication skills technical expertise and a commitment to highquality service in a dynamic school environment.
About you
You will be able to demonstrate:
Proven experience in Level 2/3 IT support including managing helpdesk operations and servicing a range of devices such as desktops laptops iPads and Surface Pros.
Strong organisational communication and time management skills with the ability to prioritise and adapt in a dynamic environment.
A calm flexible and resilient approach when working under pressure or managing competing demands.
A proactive and methodical approach to troubleshooting and resolving technical issues independently.
Familiarity with systems and platforms including Schoolbox Office 365 Freshdesk and enterprise print and phone systems (e.g. Avaya).
Working knowledge of Windows administrative tools (Active Directory DNS DHCP) and mobile device management platforms such as Microsoft Intune and Apple School Manager.
A commitment to ongoing learning and professional growth with a strong service orientation.
Please view the Position Description for a full overview of duties.
Applications for this position should include a current curriculum vitae and names of two referees. All applications should be submittedby Monday 21 April 2025.
Required Experience:
IC
Employment Type
Full-Time
