Front Desk Associate Bluefield Hotel
Front Desk Associate Bluefield Hotel
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
The Front Desk Associate at Bluefield Hotel is responsible for providing exceptional customer service to guests and ensuring a smooth and efficient checkin and checkout process.
Compensation & Benefits:
This position offers a competitive salary and benefits package. Benefits for full time employees may include healthcare coverage paid time off and opportunities for professional growth and development.
Responsibilities:
Greet guests with a warm and friendly attitude providing a positive first impression of the hotel
Checkin and checkout guests handling all aspects of their stay including room reservations payment processing and room key distribution
Respond to guest inquiries and requests in a timely and professional manner
Process and address guest complaints and concerns escalating to management as needed
Maintain a neat and organized front desk area including managing inventory and stocking necessary supplies
Collaborate with other hotel departments to ensure a seamless guest experience
Follow all hotel policies and procedures as well as safety and sanitation guidelines
Maintain knowledge of hotel amenities attractions and local events to assist guests in planning their stay
Upsell hotel services and amenities to guests when appropriate
Requirements:
High school diploma or equivalent required some college coursework or hospitality training preferred
Previous customer service experience preferred
Excellent communication and interpersonal skills
Proficient in computer systems including hotel reservation and payment platforms
Ability to work a flexible schedule including nights weekends and holidays
Strong attention to detail and multitasking abilities
Must be able to stand and walk for extended periods of time
EEOC statement:
VP Management is an equal opportunity employer and values diversity in our workforce. As such we encourage applications from all qualified individuals regardless of race color religion sex national origin age disability or any other status protected by applicable law.
Required Experience:
IC
Employment Type
Full-Time
