C2B Inspector TL
C2B Inspector TL
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Job Description
About us:
CARS24 is a global used vehicle ecommerce platform with over US$1billion in sales. The company originates in India where it is the largest player in used vehicles 10X the size of the next competitor. More recently Cars24 have raised US$450m in funding at a US$1.8b valuation. Australia along with the Middle East and SouthEast Asia are priority markets for 2021.
In Australia our mission is to transform how Australians buy cars.
Do you find the experience of buying a car frustrating Feeling like you could be getting a lemon Wasting days driving from dealer to dealer haggling for the right price Join our founding team to change the way cars are bought in Australia.
Can you imagine a truly Amazonlike experience where you can search purchase get financing and arrange delivery fully online. The car shows up at your doorstep to either love or return at no cost. Every car passes a 300 point inspection report and comes with a 6 month warranty. We own our cars which allows us to guarantee quality. Our #1 goal is to deliver exceptional customer experience. Lets make buying cars a truly joyous and painless experience.
As of October we have sold over 500 cars and have an exceptional NPS score of 80. We have a 150 strong team to lead the way. Join the fun!
Job brief
We are looking for a C2B Inspections TL to be hired on a Band12 level to build and preserve trusting relationships with our customers. Well rely on you to find ways to outperform our competition and maintain our companys positive image.
To succeed in this role you should be an excellent communicator able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problemsolving skills. We expect the candidates to have a technical knowledge and understanding of Cars as they will have to carry out virtual inspection of cars via google meet.
Ultimately youll maintain strong relationships with our Australian clients to boost our buying and selling of used cars and in turn the whole business.
Responsibilities
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward upselling and crossselling opportunities to the sales team
- Promote highquality sales supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors
Requirements and skills
- Technical knowledge of cars is an added advantage
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Problemsolving attitude
- Excellent communication skills
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customeroriented mindset
- BSc/BA in Business Administration or similar field
Employment Type
Full Time
