Customer Experience Executive
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Company
Our client is a nutrition center that provides a variety of services in fitness self care and meal prep. Their nutritional facilities and programs are launched in different schools and education institutions all around Bahrain and Saudi Arabia.
They are currently looking for a Customer Experience Executive to be based in Bahrain.
Duties & Responsibilities:
Qualification & Requirements:
Our client is a nutrition center that provides a variety of services in fitness self care and meal prep. Their nutritional facilities and programs are launched in different schools and education institutions all around Bahrain and Saudi Arabia.
They are currently looking for a Customer Experience Executive to be based in Bahrain.
Duties & Responsibilities:
- Tracking customer experiences across online and offline channels devices and touchpoints.
- Collaborating with IT developers as well as the production marketing and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner via phone email social media or chat applications.
- Analyzing customer feedback on product ranges and new releases as well as preparing reports.
- Performing product tests evaluating aftersales and support services and facilitating improvements.
- Documenting processes and logging technical issues as well as customer compliments and complaints.
- Keeping informed of industry trends and new CRM technologies.
Qualification & Requirements:
- A bachelors degree in marketing communications advertising business management or in a related field.
- Previous experience as a customer experience specialist or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Exceptional interpersonal skills and a clientcentered approach.
Employment Type
Full Time
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