Social Services Supervisor-NG530501

The Social Services Supervisor is responsible for compliance with all federal state and accrediting agencies requirements to ensure the continuum of services necessary for each client in the Program. Assists the Program Director in the administration of mental health services within the authority of Executive Management. May be responsible for all or designated part of personnel management fiscal operations inventory management recipient services safety and welfare of recipients hiring and training of personnel directing and coordinating the activities of the staff and administration of the program. Within the Program Directors guidelines establishes clinical procedures and policies for recipients and ensures that program operations meet or exceed agency and regulatory guidelines. Within the Program Directors guidelines ensures adherence to program philosophy and regulations. This includes handson assistance with daily living skills including but not limited to hygiene upkeep of physical space and living environment (including bedbug prevention and treatment) laundry shopping meal planning and preparation cooking housekeeping and traveling.

THIS IS A FIELD OPPORTUNITY

ESSENTIAL JOB FUNCTIONS:

Assists Program Director in Providing Clinical Services:

In the Program Directors absence or with the Program Directors authority directs clinical treatment services provided to clients oversees the development implementation and review of service plans to address issues of rehabilitative services provided and mental illness.

Maintains a safe and therapeutic environment.

Assists the Program Director with the intake and preplacement process: In the Program Directors absence or with the Program Directors authority oversees the intake and preplacement process: interviews clients reviews records and other relevant information performs individual assessments in collaboration with other appropriate staff.

Provides clinical oversight of strengthsbased assessment and rehabilitative services provided by staff to clients to ensure the quality and that services meet or exceed regulatory guidelines. Provides counseling and crisis intervention to all clients as required. Monitors counseling performed by staff either individually or with clients in groups to evaluate the quality of the service.

Ensures staff is obtaining information such as medical psychological and social factors contributing to the individuals situation and that the staff is evaluating the clients capabilities. Regularly directs the inspection of case records to evaluate the completeness and quality of treatment plans quarterly services plan reviews assessments medical records and progress notes. Responsible for the accuracy of data entered into a computer database or manual records and assists the Program Director in collecting organizing and submitting client information e.g. CAIRS ASFA.

Informs staff of the types of clinical and rehabilitative services recreational activities and ICL programs available.

Reviews crisis assessment of clients with staff reviews nonverbal and verbal crisis intervention techniques to be used with each individual client and staff actions during a crisis situation.

Informs staff of community resources and ensures that staff are accompanying clients on regularly scheduled or emergency visits to medical treatment facilities social agencies government offices or other locations associated with treatment or assistance of the client.

Immediately reports serious incidents allegations of abuse incidents or sensitive situations and completes incident reports in accordance with agency policy.

In the Program Directors absence or with the Program Directors authority regularly directs meetings concerning clinical issues.

In the Program Directors absence or with the Program Directors authority coordinates the treatment team which will include the client family/support network clinical staff community mental health staff (community clinic and/or day treatment program) educational and vocational staff and other collaterals as appropriate.

Coordinates treatment services between program and the day treatment or clinic treatment program and other community resources utilized by clients (i.e. schools medical and dental care vocational recreational and substance abuse programs).

Maintains frequent contact with the clients collaterals.

Coordinates and arranges transportation for home visits and client appointments etc.

Coordinates discharge planning activities.

Assists the Program Director in Directing and Supervising Personnel:

With the Program Directors authority establishes and maintains work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff with the suspense established by the Human Resources Department.

Ensures staff compliance with the agencys time and attendance policy; recommends disciplinary action to the Program Director for those out of compliance.

Assists the Program Director in managing the completion of performance evaluations recommends staff for the employee recognition award and promotions.

Conducts staff supervision in accordance with agency and division policy.

Recommends disciplinary actions in accordance with agency and division policy. With the Program Directors approval conducts disciplinary counseling and completes disciplinary action reports.

Reviews authorized staff positions and personnel budget. Recommends changes to authorized staffing patterns and personnel budget to the Program Director.

Ensures that staff have attended required inservice training and schedules employees to attend both inservice training and training provided by vendors. Conducts training on clinical subjects charting fire safety plan fire drills emergency plans and procedures building security volunteers and interns and sitespecific exposure control plan.

Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment informing the Program Director of the complaint and may investigate the complaint (as directed by the Program Director).

Assists in providing oversight in the area of administrative record keeping maintenance of office equipment reception of visitors phone reception and stocking office supplies.

Assists in the management of the orientation of new personnel and adherence to program philosophy and regulations.

Assists Program Director in Maintaining Property Accountability:

May assist in maintaining accountability and serviceability of all ICL property assigned to the program to include vehicles. Reports lost stolen missing or damaged property to the Program Director. If directed conducts initial investigations of property that is lost stolen missing or damaged.

Recommends the purchase of supplies and equipment; properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness accountability and serviceability.

Conducts regular inspections of client rooms to ensure property accountability and serviceability. Establishes key control procedures.

Recommends disciplinary action for staff whose negligence resulted in ICL property becoming lost stolen missing or damaged Assists the Program Director in Providing Quality Assurance Oversight:

Assists in ensuring internal program compliance with federal state city and agency regulatory requirements. Monitors the quality of the rehabilitative services provided to clients.

Assists in the development of a program mission statement and program goals that support the division and agency mission statements and goals. Participates in the development of Quality Assurance and Improvement plans and in the oversight of outcome assessment consistent with these plans.

May be directed to coordinate with the Department of Quality Management and the departments in the Administrative Division for staff assistance in the preparation for an audit.

Reviews plans of corrective action incident reports and program evaluation reports and recommends actions that are needed for improvement.

May be directed to provide oversight in submission of statistical data.

Assists the Program Director in Assuring Fiscal Control and Accountability:

Exercises control over budgets through planning prioritizing of spending and monitoring of spending patterns.

Recommends approval/disapproval for all purchase orders and financial requests from staff and submits purchase orders and financial requests to the Program Director for approval.

Provides oversight of client funds program. Assists in the development of internal money management procedures.

Monitors census entitlements and collections to maximize revenue. Assists in maintaining census at expected occupancy levels. Ensures eligibility and subsequent payment from SSI Medicaid and other third party funding sources.

Assists the Program Director in Assuring Client and Family/Support Network Involvement:

Educates staff in the benefits of client and family/support network involvement levels of client and family/support network involvement types of client and family/support network involvement nature of client and family/support network involvement and issues of working with clients and families/support networks.

May be directed to develop a program strategy for collaborating with clients and families/support networks and develops activities that foster programclient and family/support network cooperation collaboration and coordination.

Assists in fostering the development of consumer involvement committees.

Assists the Program Director in Fostering Community Relations and Integration:

Assists in promoting Mental Health and Managed Care programs in local communities; maintains liaison between local elected officials and community boards educates citizens in the community on mental illness and client care.

Educates staff and clients on the importance of a constructive relationship with local elected officials community boards and community citizens.

Cooperates with other organizations in the development of understanding and interest participating in longrange plans for client program development.

Develops relationships and written agreements with community resources (i.e. schools local departments of social services mental health agencies psychiatric centers hospitals courts recreational agencies police departments etc. to improve service access for clients in the program.

Conducts Investigations: Conducts internal investigations of untoward incidents as directed by the Program Director in accordance with agency policy. General:

Willingness and ability to use ICL supplied communication tools (e.g. computers beepers telephones fax etc. regularly in the course of conducting business. Compliance with attendance rules and the ability to work on a regular and flexible schedule and has oncall responsibilities.

ADDITIONAL TASKS:

May be directed to attend division meetings and planning meetings as required.

May be directed to conduct regular inspections of client rooms and living space.

May be responsible for facility maintenance and reports needed repairs to the Director of Real Property Operations.

May review drafts procedures and job descriptions.

May assist the Program Director in hosting visitors from community regulatory offices and/or other agencies.

May be a member of an agency or division committee(s).

Oncall responsibilities.

Performs other jobrelated duties as assigned.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Minimum qualifications: Masters degree in Social Work Psychology or other human services field plus at least two years experience working with individuals with serious mental illness. At least one year of supervisory or administrative experience required. Preferred qualifications: Experience working with young adults and/or families and experience with traumainformed and evidence based practices highly desirable

REQUIRED KNOWLEDGE SKILLS AND ABILITIES:

Ability to lead a multidisciplinary staff of professionals and paraprofessionals in providing treatment and rehabilitative services.

Ability to manage multiple projects delegate tasks and check on the completion of assigned tasks. Ability to form teams to accomplish tasks.

Ability to serve as a role model to staff and clients.

Ability to work with consumers/residents families and staff in a caring and respectful manner and with due understanding of and consideration for cultural differences.

Ability to communicate effectively with staff consumers/residents families and the public.

Ability to prepare accurate and timely documentation reports and other written material as assigned using computers and computer software assigned

Ability to actively look for ways to help people be compassionate and hopeful

Ability to listen to what other people are saying and ask questions as appropriate

Ability to identify the nature of problems and propose solutions

Ability to understand and adhere to internal and external laws rules and policies

Ability to secure the cooperation of and work effectively with others

Ability to work independently and to conform to all applicable safety and accountability measures

Ability to collaborate with colleagues and other workers and outside parties

Ability to report for work as scheduled on a consistent basis.

#ICLRN

Required Experience:

Manager