Software Engineering Manager
Software Engineering Manager
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Job Description
Job Description
Were searching for an experienced Engineering Manager to lead a team of talented engineers in modernizing and scaling our Custom Data Platform.
Your work will directly impact millions of users ensuring our platform is performant reliable and flexible for customers managing complex business processes.
This role requires deep knowledge of Railsbased systems UI development and scalable software architecture.
Note: This is a hybrid role combining remote and onsite work requiring 3 days in our Pune office.
What Youll Do
Manage and mentor a team of 68 engineers fostering a culture of innovation growth and inclusion.
Guide your team through technical challenges balancing new feature development with system scalability and performance.
Develop and execute on adding more capabilities for our Custom Data Platform ensuring our customers can seamlessly bring and model businesscritical data into Zendesk.
Champion engineering excellence ensuring best practices in coding testing and observability.
Drive a highperformance culture where clarity ownership and impact are at the forefront.
Deliver Scalable & HighImpact Solutions
Oversee the design build and delivery of new features ensuring seamless integration within Zendesks ecosystem.
Work across the full stackfrom UI components to backend servicesto enhance admin customization capabilities and allow customers to configure their unique workflows.
Optimize performance scalability and reliability making it easier for enterprises to manage their business data within Zendesk.
Collaborate closely with Product Managers Designers and other Engineering teams to align on strategy and .
Take ownership of key initiatives ensuring smooth rollouts enterprisegrade reliability and continuous iteration.
Drive Technical & Organizational Growth
Help define and evolve our technical roadmap balancing shortterm improvements with longterm scalability.
Introduce innovative approaches to problemsolving exploring new technologies where appropriate.
Improve agile processes ensuring a healthy balance between speed and sustainability.
Foster an environment where team members feel supported challenged and motivated to do their best work.
What Were Looking For
Proven experience leading and mentoring engineers 2 years as an Engineering Manager).
Strong coaching and career development abilities helping engineers grow professionally.
Ability to influence without authority and drive alignment across multiple teams.
Exceptional communication skills ensuring clear expectations and alignment.
Comfortable leading a distributed global team and working asynchronously when needed.
Technical Expertise
Five or more years of software engineering experience in highimpact environments.
Strong backend experience with Ruby on Rails and frontend experience with React Typescript Apollo and GraphQL.
Experience scaling complex enterprise SaaS platforms.
Ability to identify and resolve performance bottlenecks in hightraffic applications.
Experience with observability and logging tools such as DataDog.
Familiarity with microservices architectures and transitioning from monoliths.
Tech Stack Youll Work With
Backend: Ruby Ruby on Rails MySQL
Frontend: JavaScript TypeScript React Redux GraphQL
DevOps & Monitoring: DataDog CI/CD tools
Cloud & Infrastructure: AWS Kubernetes (nicetohave)
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
Manager
Employment Type
Full-Time
