Support Engineer III Amazon Music
Support Engineer III Amazon Music
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Amazon Music
Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on consumerfacing products where every single team member is a critical voice in the decisionmaking process. Envision being able to leverage the resources of a Fortune500 company within the atmosphere of a startup. Welcome to Amazon Music where ideas are born and come to life.
Everyone on our team has a meaningful impact on product features new directions in music streaming and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development marketing design ops and more. Come join us as we continue to make history by launching exciting new projects.
Our team is focused on building a personalized curated and seamless music experience. We want to help our customers discover upandcoming artists while also having access to their favorite established musicians. We build systems that are distributed on a large scale spanning our music apps web player and voiceforward audio engagement on mobile and Amazon Echo devices powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world and our applications support our mission of delivering music to customers in new and exciting ways that enhance their daytoday lives.
Come innovate with the Amazon Music team!
Some of the key job functions
Play a lead role in onboarding the technical and operational tasks from Engineering team to Support team.
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Work on operations and maintenance driven coding projects primarily in Java Perl or shell scripts and AWS technologies
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of two or more Digital products or components
Customer notification and workflow coordination and followup to maintain service level agreements.
2 years of software development or 2 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on consumerfacing products where every single team member is a critical voice in the decisionmaking process. Envision being able to leverage the resources of a Fortune500 company within the atmosphere of a startup. Welcome to Amazon Music where ideas are born and come to life.
Everyone on our team has a meaningful impact on product features new directions in music streaming and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development marketing design ops and more. Come join us as we continue to make history by launching exciting new projects.
Our team is focused on building a personalized curated and seamless music experience. We want to help our customers discover upandcoming artists while also having access to their favorite established musicians. We build systems that are distributed on a large scale spanning our music apps web player and voiceforward audio engagement on mobile and Amazon Echo devices powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world and our applications support our mission of delivering music to customers in new and exciting ways that enhance their daytoday lives.
Come innovate with the Amazon Music team!
Some of the key job functions
Play a lead role in onboarding the technical and operational tasks from Engineering team to Support team.
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Work on operations and maintenance driven coding projects primarily in Java Perl or shell scripts and AWS technologies
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of two or more Digital products or components
Customer notification and workflow coordination and followup to maintain service level agreements.
2 years of software development or 2 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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