Support Specialist Overnight Saturday-Wednesday 11pm-730am
Support Specialist Overnight Saturday-Wednesday 11pm-730am
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1 Vacancy
Job Description
Role: Support Specialist Overnight Saturday Wednesday 11pm 7:30am)
Reports to: Program Manager
Program: 1001 Turning Point
Department: Interim Housing
Location: Turning Point 1447 16th Street Santa Monica CA 90404
Setting:100 Onsite
Schedule: Saturday Wednesday 11pm 7:30am
Status:Fulltime/NonExempt/NonManagement
Benefits:Medical Vision Dental Life Insurance 403(b) Retirement plan Employee Assistance Program (EAP) etc.
Openings:1
SUMMARY:
As a Support Specialist at our shelter you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness mental illness and substance addiction. You will act as the first point of contact for client needs oversee facility maintenance and create a welcoming environment that fosters client progress. Your role involves engaging with clients conducting facility walkthroughs facilitating activities and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care.
Essential Duties and Responsibilities:
- Act as the first pointofcontact for all immediate client needs and requests such as phone use linens water etc.
- Monitor and oversee the floor including communal areas patios bathrooms dorms and showers ensuring program guidelines are upheld and that the physical site is wellmaintained and safe including general cleaning duties
- Be visible on the floor at all times and actively engage and welcome clients
- Conduct regular thorough walkthroughs of the facility
- Create a supportive environment to ensure client progress towards stability
- Attend relevant staff meetings trainings and retreats as scheduled
- Oversee client cubicle/bed area maintenance in a traumainformed manner
- Facilitate a client engagement activities such as groups or other activities
- Complete incident reports update shift logs and document in HMIS as needed and email relevant documents/updates before the end of each shift
- Develop effective trusting relationships with clients and use a clientcentered approach that includes motivational interviewing harm reduction and traumainformed care
- Intervene during crises to actively deescalate situations with client and staff safety in mind using nonviolent communications skills
- Work as part of a team to provide comprehensive integrated care to individuals experiencing homelessness mental illness and substance addiction
- Communicate effectively and in a timely manner with management peers and clients
- Maintain client confidentiality at all times while following agency state and HIPAA laws
Other duties as assigned
Qualifications:
- High School Diploma or GED or Equivalent
- Minimum one 1 year experience in related work
- Possess effective customer service skills and the ability to handle difficult situations
- Ability to work independently and think critically
- Ability to act in a professional manner regardless of circumstances
- Commitment to improving the community through empowerment and dignity
- Familiarity with nonviolent crisis intervention
- Familiarity with issues faced by population served
- Ability to selfmotivate and to appropriately organize and motivate others
- Computer literate; able to use computerized database system for information management
- Ability to work as a team member
- Able to obtain and maintain Food Handlers CPR and first aid certification
- Demonstrate an ability to take initiative towards continued professional development
Work Environment:
- Ability to lift 10 pounds
- Ability to work in all types of weather environments
- Ability to work with Persons Experiencing Homelessness (PEH)
EXPECTED BEHAVIORS OF ALL STAFF
- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest specific and direct feedback
- Create an environment where everyone is welcomed valued and respected
- Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to nondiscrimination in employment. We select the most qualified individual for the job basedon jobrelated qualifications regardless of race color age sex religion national origin disability ancestry marital status credit history sexual orientation arrest and court record genetic information veteran status or any other status protected by federal state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles Countys largest social services agencies The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County OPCC and Lamp Community. Informed by more than fiftyeight years of work in the community The People Concern is a leading provider of and advocate for evidencebased solutions to the multifaceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve we provide a fully integrated system of care including outreach interim housing mental and medical health care substance abuse services domestic violence services life skills & wellness programs and permanent supportive housing tailored to the unique needs of homeless individuals survivors of domestic violence challenged youth and others who have nowhere else to turn.
The People Concerns model of integrated and comprehensive care empowers our participants to navigate the multifaceted obstacles in their lives become their best selves and ultimately connect with and contribute to their communities.
Benefits & Perks
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning 403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short and LongTerm Disability
- Voluntary Pet Insurance
- Discounts on Hotels Theme Parks Concerts Movies Restaurants & More
- The People Concern University & Certificates
- Corporate Discounts
Other details
- Job FamilyBrooke
- Pay TypeHourly
- Employment Indicator100 in person by JD
- Min Hiring Rate$21.00
- Max Hiring Rate$23.00
- Travel RequiredNo
- Required EducationHigh School
- Job Start DateMonday April 21 2025
Required Experience:
Unclear Seniority
Employment Type
Hourly
