Software Development Engineer Amazon Connect

As part of the AWS Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage daytoday operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons realworld experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are nobrainers to buy and easy to use.

Are you interested in being part of a team of software engineers tasked with building a new AWS service that intersect cloud computing Big Data machine learning and customer engagement Do you enjoy the challenge of building and managing innovative services Do you want to make an impact at a global scale Then you should join our team!

Customer Engagement is a growth agent for companies that look to invest in communicating and engaging with their end customers understanding their behaviors and unique interactions and learning how to engage at the right precise moment with the right customer experience. Behind each of these interactions are unique moments that create an opportunity to learn and understand more about who they are and what they want. AWS Customer Engagement services (Amazon Connect Amazon Pinpoint Amazon SES) power over 20 billion customer interactions per day across multiple channels and use cases. We seek to create the most customer centric experiences with highly reliable scalable and secure engagement services that build customer knowledge trust and drive growth.

Key job responsibilities
* You are creative responsible and able to dive deep into emerging serverless AWS technologies.
* You will think about business opportunities operational issues architectural diagrams scalability security and the customer perspective in the course of a single conversation.
* You have a solid understanding of programming languages distributed microservices serverless computing and performance engineering.
* Excited to learn from others while bringing your own novel capabilities and perspectives.
* Proficient with debugging profiling and analysis tools used to support software applications
* Our team members thrive in a handson environment where everyone actively participates in product definition technical architecture review iterative development code review and operations.
Bonus: if you worked on ML models before

A day in the life
* Participate in biweekly sprint planning
* Attend daily standups with the team
* Attend weekly operational meeting lunch n learns and career coaching 1 on 1s with your manager
* Communicate weekly on project statuses
* Schedule and participate in project meetings and reviews with UX PM and Engineering stakeholders
* Contribute feature code and conduct code reviews for your teammates
* Have Fun! Attend weekly team events to connect and build strong working relationships

About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

4 years of noninternship professional software development experience
4 years of noninternship design or architecture (design patterns reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language

3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129300/year in our lowest geographic market up to $223600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.