Geospatial Product Support Analyst Intern

Your Title: Geospatial Product Support Analyst Intern

Job Location: Richmond Hill Ontario Canada

Our Department: Customer Support Applanix AMS

Are you passionate about working for a global company that is

identifying and delivering disruptive cuttingedge technologies to solve

realworld problems

What You Will Do

As a Product Support Analyst Intern you will respond to customer inquiries and provide product support such as operations support installation of new systems virtual or onsite customer training general problem solving product trial/development support and sales demonstrations. Additionally you will:

Collaborate with internal departments such as the sales product management and engineering departments on applications product performance complex customization reporting product defects and enhancement requests.

Participate occasionally in product technical reviews impact assessments of new releases and take the lead in ad hoc internal projects.

Prepare documentation regarding modifications troubleshooting procedures problem resolutions and general workflows.

Contribute to maintaining a quality customer database and moderating our customerfacing resources.

What Skills & Experience You Should Bring

In addition to normal professional core competencies such as strong organizational interpersonal and communication skills the ability to manage stressful situations prioritize multiple tasks working both independently and in a team environment you will also be:

Currently pursuing a university degree in Civil Industrial Mechanical Engineering or a related STEM field with coursework in Geomatics Geodesy Surveying Photogrammetry and Navigation.

Knowledge or experience in Mobile Mapping Photogrammetry Remote Sensing and GNSS/IMU technology is required; a background in Engineering Physics or Mathematics may be considered in lieu of Geospatial knowledge/experience.

Excellent customer service skills with the ability to convey complex technical concepts in a clear and understandable manner.

Strong analytical and problemsolving abilities with expertise in diagnosing and resolving technical issues efficiently.

Proficiency in computer and IT concepts with solid troubleshooting skills in Windows OS.

About Your Location

This position is located in Richmond Hill Ontario Canada and is a hybrid role requiring the successful candidate to live in the local area or be willing to relocate.

About Trimble Applanix

Located in Richmond Hill Ontario Canada and founded on defense and aerospace industry expertise our Position and Orientation Systems (POS) have become the worlds industrystandard for airborne land marine and indoor mobile survey operations. With global reach unequaled engineering excellence and worldwide 24/7 customer support Applanix leads the world in highproductivity inmotion surveying direct data georeferencing and robust mobile mapping.

Applanix technologies are now powering new revolutions in both autonomous vehicle technology and mobile mapping in GNSSdenied spaces. Trimbles Inclusiveness Commitment We believe in celebrating our differences. That is why our diversity is our strength. To us that means actively participating in opportunities to be inclusive. Diversity Equity and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen heard and welcomed and most importantly that they know they belong no matter who they are or where they are coming from.