Account Manager

Zoetis Zaventem is looking for an Account Manager Ruminants for the region Part of Flanders (West & Oost Vlaanderen) and Key Accounts in Wallonia.

The person in this role will develop mutually beneficial and productive longterm partnerships with our customers and will maintain these relationships with the appropriate quantity & quality of activity.

The (fieldbased) Account Manager acts as the first contact for designated customers (veterinarians veterinary practices clinics . They provide high quality information & technical advice on Ruminant product portfolio via physical visits phone or digital activities.

This role contributes to the overall success of Zoetis by delivering to the sales growth & market share gain targets for the designated product lines.

CORE RESPONSIBILITIES

Planning

• Maintain high level of expertise with the evolving portfolio of products services pricing competition market and industry trends.
• Develop and maintain account plans in collaboration with the Business Manager Commercial Operations ...
• Ensure customer information and call reports are continuously updated through CRM system.

• Align activities and account plans to marketing programmes and management direction in line with the Solution Selling model.
• Analyse and interpret actual and potential sales and growth opportunities to support delivery of sales targets.

Relationships

• Develop mutually beneficial and productive longterm partnerships with our customers based on high quality account plans.
• Implement bespoke customer solutions utilising all available resources including products value add services Veterinarians and Business Consultants

• Contribute to the success of the team by sharing best practices with colleagues and proactively contributing ideas.

Call activity

• Deliver visit activity in accordance with agreed KPIs to achieve the required coverage and frequency with identified target customers.
• Ensure clear and specific objectives exist for each individual visit.
• Deliver relevant marketing messages product information and programmes consistent with management direction in line with Solution Selling model.
• Proactively identify customer opportunities and capitalize on them.
• Coordinate with colleagues in order to achieve positive changes to the customers understanding and use of our portfolio of products services and pricing.
• Accurately record call/visit activity in the CRM system in line with company guidance.

• Ensure clear and timely follow up plan is in place and actioned.

Compliance

• Maintain high standards of business conduct and compliance adhering particularly to Pharmacovigilance Policy Global vet Policy Zoetis values travel & expenses policy and local codes of practice
• Maintain accurate business records including CRM and communicate effectively with the Business Manager and other stakeholders
• Manage allocated customer support budget with tight control to avoid overspends
• Responsible for collecting recording and reporting of postmarketing animal health adverse events (pharmacovigilance related to a Zoetis product) in a timely manner.

KEY SKILLS

• Strong sales ability
• Strong communication & influencing skills
• Builds successful and effective relationships
• Able to retain and recall product information to a detailed level
• A strong focus on planning and a balance of tactical planning with day to day operational requirements
• Ability to work independently
• Drive and resilience demonstrated with a persistent never give up attitude
• Confidence likability and an authoritative personality
• Stakeholder management effective at using stakeholders as resources

BEHAVIOURS

Our Colleagues make the difference

• Keep your selling skills sharp. Train and retrain
• Be an expert on your solutions know them inside and out and continue to learn
• Use the experience from setbacks and failure to drive your future success

Always do the right thing

• Sell what you know your customers need; what you know will work for them
• Help build the reputation of our brand by understanding and supporting the things that we stand for

Customer obsessed

• Know your vets know your farmers. Know more than just their names know their business
• Establish effective and lasting relationships with customers that build loyalty to our brand

Run it like you own it

• Ground all account plans in commercially sound thinking
• Deliver on your commitments to customers and colleagues. Do what you say youll do and quicker and better

We are one Zoetis

• Give the team timely information and support that helps them to deliver their role
• Know whats going on around the business and talk about it to your customers
• Communicate across roles across regions across species

TRAINING & QUALIFICATIONS

• Fluent in Dutch & French; good knowledge of English;
• IT literate. Able to use standard business software and communication tools.

EXPERIENCE

As either a;

• field sales representative
• employee in the animal health industry or a related industry
• employee in a customer facing role

TRAVEL REQUIREMENTS

Occasional travel (for meetings) within the region Belgium & the Netherlands

Any unsolicited resumes sent to Zoetis from a third party such as an Agency recruiter including unsolicited resumes sent to a Zoetis mailing address fax machine or email address directly to Zoetis employees or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.