Case Manager

Location: Haven HeightsAve NE Redmond WA 98052

Schedule:MondayFriday 8:00am4:30pm

Pay: $27.00/hour

Status: Regular FullTime/NonExempt

The Case Manager (CM) will provide trauma informed care housing focused case management and general and intensive social services for persons selfidentifying as male and female often with cooccurring disorders who are experiencing homelessness which includes: all or part of a comprehensive wraparound individualized service plan (ISP)and serviceintensive case management intended to assist the individual towards selfsufficiency. The program will engage residents using strengthbased residentscentered methodologies to establish an alliance to assure that the residents are respected inspired and supported to reach goals identified by the residents and case manager. Key program goals include access to healthcare behavioral health and other community resources that address identified barriers. Increased household income life skills and successful community integration will also be focused outcomes.

Duties & Responsibilities

• Provide comprehensive case management that includes screening and assessing residents; creating implementing and monitoring individual service plans; crisis intervention; connecting residents to health mental health employment housing and other community resources.
• Provide case management for residents with varying degrees of vocational social cultural and/or medical impairments hindering economic independence. Case management services are provided to individuals in a goal directed task centered and time limited manner.
• Provide information regarding services and provide transportation as needed to people seeking services.
• Continually monitor and evaluate each residents progression through their case management plan and develop corrective action revisions to the plan as needed.
• Assist residents with application for Social Security or any State Assistance. SOAR training required and/or ability to complete training within 6 months of employment.
• Foster a professional and welcoming environment in all interactions with residents guests vendors and colleagues regardless of differing identities backgrounds beliefs and choices.
• Participate in trainings as assigned and coordinates inhouse trainings for staff.
• Develop and maintain team effort by modeling appropriate team behavior and utilizing opportunities to promote team building.
• Serve as a mentor to fellow staff members including Case Manager Assistants (CMAs). Be available for consultation on residents cases as needed and report pertinent information to Program Manager. Provide support for complex cases. Works in tandem with other CMs to assist residents in reaching their case plan goals.
• Participates in unit staff meetings and in case management meetings and provides case summaries and residents status information.
• Adhere to strict boundaries and professional ethics in the care of others.
• Monitor adherence to program rights responsibilities and policies.
• Along with the Assistant Director Supervisors and other CMs cofacilitate monthly resident meetings.
• Along with the Supervisors cover shifts if necessary.
• Assist with scheduling and performing periodic review of case files case notes and other pertinent information for quality assurance and compliance with funding contract requirements.
• Assist the Assistant Director in tracking and assigning of residents to case managers.
• Actively participate in spending down appropriate funds for programs in partnership with the Assistant Director and Resource Coordinator to stay within budget limits.
• Assist the Assistant Director with implementation of case management standards guidelines and paperwork to ensure high quality care management to program participants.
• Assist with developing an aftercare Housing Stability Plan and identifying the steps required to accomplish goals to move the person from homelessness to selfsufficiency. Successfully exit residents from program using progressive engagement strategies.
• Maintain weekly contact with caseload for the first 30 days of program participation. Then meet semimonthly or as needed with individuals to monitor goals and update case plan.
• Keep accurate and timely case management and staffing notes and organized and confidential records. Ability to input residents case records in WellSky and HMIS or other required database systems with basic training. Ensures that case records social services system (WellSky and HMIS) and required forms and reports are maintained in the prescribed format.
• Complete the following training: The Salvation Armys Protecting the Mission Training The Salvation Army Pathway of Hope Training HIPPA Compliance Training Clarity (HMIS) and WellSky databases.
• Assists in the development and implementation of training for all intake assessment case management and direct care staff on LGBT education.
• Complete comprehensive ongoing training to assist in guiding staff on identifying and addressing basic health issues that affect LGBT residents. Development of a comprehensive resource list for appropriate referrals for LGBT physical health and mental health concerns. Outreach to and development of relationships with other agencies and providers with expertise in LGBT health care.

Education & Experience

• Minimum: Bachelors Degree. Social Work or Human Services preferred. 3 years experience in case management housing navigation or similar experience will also be considered.
• Demonstrates experience in 3 or more of the following fields: human services case management housing navigation community building and knowledge of resources available for persons experiencing homelessness who may have comorbidities.
• Experience working with persons experiencing homelessness in shelter / residential programs preferred.
• Experience working with people with a high acuity of needs due to behavioral health or other challenges is preferred.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications of employees assigned to this job. Management has the right to add to revise or delete information in this description.

A generous benefits package is included with fulltime positions: paid holidays vacation time sick time and medical vision and dental insurance.

Health Insurance: Low biweekly premiums for employeeonly coverage Kaiser HMO for those residing in a Kaiser service area Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary 1 and family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employerpaid life insurance policy covers employees. Voluntary supplemental life shortterm and longterm disability plans are available.

Retirement Plans: Employerfunded Money Purchase Pension Plan (Defined Contribution Plan) 50 vested at five years eligible service time. Plus an employeefunded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one eligible for use after three months service time.

Paid Vacation:

• Two weeks annually accruing from day one for nonexempt positions.
• Four weeks annually accruing from day one for exempt positions.
• Accrued vacation is eligible for use after six months service time.

Paid Holidays: 13 designated holidays 1 floating holiday per year

The Salvation Army an international movement is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Required Experience:

Manager