Hiring for Experience Candidates into Top Sky Lounge Restaurant Property in Central Kolkata
Hiring for Experience Candidates into Top Sky Lounge Restaurant Property in Central Kolkata
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Job Description
Hiring for Experience Candidates into Top Sky Lounge Restaurant Property in Central Kolkata
Key Responsibilities:
Customer Support: Provide excellent customer service through phone email and chat resolving customer queries concerns and requests in a professional and timely manner.
Tele Sales: Proactively reach out to potential and existing customers promoting our products and services encouraging repeat business and generating sales.
Booking for Parties and Gettogether :Responding to the calls booking table for parties and gettogether.
Complaint Resolution: Address customer complaints and issues with empathy professionalism and efficiency ensuring a positive experience.
Sales Targets: Work towards meeting daily/weekly/monthly sales targets and KPIs to earn attractive incentives.
Data Management: Record and update customer interactions feedback and sales details in the CRM system.
Collaboration: Work closely with other team members and departments to ensure smooth communication and customer satisfaction.
Requirements
Requirements:
Experience: Minimum 6 months of experience in Tele Sales or Customer Support (preferably in the hospitality or retail industry).
Communication Skills: Excellent verbal and written communication skills in English and Hindi (knowledge of Bengali is a plus).
Customer Focus: Strong customer service orientation with the ability to address customer needs effectively and efficiently.
ProblemSolving: Ability to handle difficult customer situations with professionalism and a solutionsoriented mindset.
Flexibility: Willingness to work 6 rotational days per week including weekends 1 rotational week off).
TechSavvy: Basic knowledge of CRM software and Microsoft Office Suite (Excel Word etc..
Benefits
Benefits:
Incentives: Performancebased incentives with potential to earn extra based on sales performance.
Working Hours: 6 rotational days with 1 week off allowing flexibility in your worklife balance.
Employment Type
Full-Time
