Operation Manager Digital Marketing Company
Operation Manager Digital Marketing Company
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Job Description
Company Overview:
Brainguru Technologies Pvt Ltd is a forwardthinkingdigitalmarketingcompany specializing inIVR servicesdigitalmarketing and real estate solutions. We are dedicated to providing topnotch services that help businesses grow and succeed in thedigitalworld.
JobDescription:
We are hiring a motivated and detailorientedOperation Executiveto join our team. The candidate will manage incoming calls handle leads and effectively communicate our services to new and existing customers. Strong communication skills and a basic understanding ofdigitalmarketingare essential for this role.
Key Responsibilities:
Handle Incoming Calls:Promptly and professionally manage customer inquiries via phone.
Lead Management:Qualify follow up and manage leads through multiple channels maintaining accurate records in the CRM system.
Client Communication:Present our IVRdigitalmarketing and real estate services to both prospective and existing clients answering queries and providing solutions.
Customer Service:Deliver exceptional service ensuring customer satisfaction and fostering longterm client relationships.
Coordination:Work closely with internal teams to ensure smooth operations and resolve any servicerelated issues.
Reporting:Generate and maintain reports on calls leads and conversion rates offering insights for process improvement.
Qualifications:
Education:Bachelors degree in Business AdministrationMarketing or a related field (preferred).
Experience:12 years in customer service sales or operations ideally in thedigitalmarketingindustry.
Skills:
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize efficiently.
- Experience with CRM tools and software.
- Basic knowledge ofdigitalmarketing IVR systems or real estate is a plus.
- Strong customeroriented mindset.
What We Offer:
Competitive salary with performancebased incentives.
Collaborative and dynamic work environment.
Opportunities for professional growth and career advancement.
If you are passionate about customer service anddigitalmarketing and you thrive in a dynamic environment we encourage you to apply.
How to Apply:
Send yourCVtowith a brief cover letter outlining your experience and interest in the role.
Required Experience:
Manager
Employment Type
Full-Time
