Service Engineer - CCTV
Service Engineer - CCTV
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Job Description
Service Engineer Field Based.
Sensormatic Solutions helps retailers deliver seamless personalized experiences through datadriven decisionmaking across their enterprise. We connect and bridge gaps in retail operations to provide realtime insights into inventory shoppers associates and the retail environment. Our solutions ensure asset and people protection by creating a secure environment throughout the customer journey.
Our connected scalable solutions and strategic insights help retailers confidently embrace the future by integrating online mobile and instore shopping into smooth personalized experiences. We enable retailers to stay ahead of change ensuring merchandise availability empowered associates and safe flexible shopping experiences.
What you will do
As Field Technical Service youll provide technical support for innovative EAS (Electronic Article Surveillance) RFID and CCTV solutions to our major retail customers worldwide. Youll need strong problemsolving abilities and a customerfocused mindset.
How you will do it
- Support the sizing installation maintenance and operation of technological resources while ensuring quality timely technical support through teamwork and customer service.
- Provide technical support for all Johnson Controls products at customer sites and to internal staff (call centre administrative support Field Ops Technicians).
- Develop and test new solutions. Create manuals and product guides.
- Perform technical support for company systems and services including maintenance updates evaluations device installations and product improvements.
- Handle Level 2 incident resolution and troubleshooting.
- Support field technicians with technology installation and maintenance according to business strategies.
- Analyse new product launches validate implementations and train teams on product deployments. Contribute to new project development.
- Drive customer satisfaction through comprehensive support: monitoring documentation and escalation.
What we look for
- Previous experience in a related industry.
- Previous technical experience in EAS and RFID technology.
- Full drivers license and willingness to travel.
What we offer
Johnson Controls provides a competitive compensation package based on your qualifications and experience. Our benefits include life and accident insurance plus Flexible Remuneration options for taxadvantaged services like medical insurance childcare vouchers and meal allowances.
Beyond competitive pay we offer job stability professional development opportunities ongoing training and an excellent work environment.
Join us to be part of a global company that values diversity rewards excellence and inspires people to achieve their best. In our evolving environment well help you build a unique career path. As a team member youll have the opportunity to make real impact. The world is waiting for you and so are we.
For more information visit www.johnsoncontrols
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Employment Type
Full-Time
