Job Summary:
We are seeking an experienced Store Manager Sewing & Alterations to lead our team in delivering exceptional customer service and highquality clothing alterations. This role requires strong expertise in tailoring alterations and industrial sewing machines as well as proven experience in a supervisory or managerial position. The ideal candidate is a skilled professional who can oversee daily store operations while ensuring that alteration services meet our high standards.
Key Responsibilities:
Alterations & Technical Expertise
- Perform professional clothing alterations ensuring a perfect fit for customers.
- Conduct fittings provide expert recommendations and execute alterations with precision.
- Operate industrial sewing machines (Blind Stitch Cover Stitch and Serger).
- Uphold quality control standards to guarantee customer satisfaction.
Customer Service & Sales
- Provide an excellent instore experience by guiding customers through the fitting process.
- Assist customers in selecting the best alteration options for their needs.
- Meet and exceed sales and alteration goals while ensuring high customer satisfaction.
- Handle customer concerns and manage redo requests professionally.
Management & Administration
- Support the Store Manager in overseeing daily operations and staff performance.
- Schedule and manage store staff efficiently while maintaining labor cost targets.
- Communicate effectively with the team to ensure smooth store operations.
- Assist in approving timesheets and maintaining accurate payroll records.
Qualifications:
- Minimum of 35 years of experience in clothing alterations including fitting and finishing.
- Strong proficiency in using industrial sewing machines.
- Previous supervisory or managerial experience in a retail or tailoring environment.
- Excellent customer service and problemsolving skills.
- Ability to work in a fastpaced environment and meet deadlines.
Required Experience:
Manager