Order Manager
Order Manager
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Job Description
Are you a proactive and organized administrative professional that possess a cando attitude and has strong critical thinking skills Are you passionate about providing Peace of Mind Are you looking to be a part of a growing team and company If so we have an exciting opportunity for an Order Manager!
Beacon Lite is one of the top providers of traffic control equipment and services. We are a fastpaced growing business with over 60 years of traffic control experience. Locally we have operations in Ottawa Gatineau Kingston and Sudbury with over 250 employees between our 4 locations.
Beacon Lite has merged with the Universal Group an industry leader who was recognized as one ofCanadas bestmanaged companies in 2024 in Traffic Control PersonnelTraffic Management PlanningTraffic suppliesOccupational Health and Safety TrainingLandscapingand Staffing services. We offer an entrepreneurial environment with opportunities for job advancement and continued education.
Position Overview:
The Order Manager is responsible for building client relationships and coordinating the booking of services and rental equipment. They play an important role in the organization as they are the first point of contact for all new and returning customers. They provide vital information and guidance to ensure the best traffic control solutions are offered so that client needs are met.
For greater clarity this roles primary objective is to behave in a reception/client service capacity with invoicing/data entry and other administrative functions as it relates to the order management process.
What you will be responsible for:
- Act as the main contact between clients and the company by answering phone calls emails and assisting walk in clients
- Assist clients by answering questions problem solving and providing information on traffic control solutions
- Proactively build and maintain client relationships by communicating with clients to evaluate their needs and job specifications
- Exercise judgment to determine the most appropriate pricing option to quote customers considering factors such as customer needs competitive pricing and company profitability
- Identify opportunities to upsell or crosssell additional products and services maximizing revenue from each customer interaction
- Issuing customer quotes to our clients with accurate pricing and comprehensive information about our products and services
- Input estimates into the computer system while prioritizing efficiency and accuracy contributing to seamless transactions for our customers
- Issue invoices and receive payments for rental and service transactions
- Ensure that all work orders are entered into dispatching system promptly
- Work collaboratively with all division managers to ensure deliveries pick ups and other tasks are being completed consistently; provide feedback on this process and develop strategies to optimize it further
What you get from us:
- Extended Medical Vision and Dental benefits upon completion of probationary period
- Wellness Program/EAP and Corporate Discounts
- 3 weeks of Paid Vacation
- RRSP/DPSP with 3 matching after 6 months of employment
- A fantastic corporate culture where you will feel supported and recognized for your work
- A growing organization with room for development and advancement
What we need from you:
- Minimum 3 years of experience in professional office setting; preferably within the construction industry (Required)
- Must be available to work Monday Friday 8 hrs/day between the hours of 6am 4pm (Required)
- Proficiency with Google Workspace (Gmail/Sheets/Docs) and ability to learn new software applications Required)
- Strong verbal and written English communication skills (Required)
- Valid G class drivers license and your own vehicle(Asset)
- Diploma in office administration/management or related discipline (Asset)
- Exceptional ability to communicate influence and negotiate with stakeholders at all levels
- Strong customercentric mindset with a passion for delivering exceptional service
- Highly organized detailoriented and capable of working in a fastpaced environment
- Selfmotivated and resultsdriven
- Strong problem solving and critical thinking skills
- Strong organizational skills and the ability to prioritize tasks
- Meticulous attention to detail and proficient in data entry
- High degree of professionalism
Why Universal Group
The Universal Group is driven by our purpose to provide Peace of Mind to both our clients and team members. Our people embrace our core values of being Passionate Authentic and Driven in everything we do and in every decision we make every day. They are the fabric of who we are and without question the reason for our success and continued growth.
The safety of our team members and the public drives us daily.
The Universal Group is an industry leader in traffic control services traffic management planning traffic equipment supply landscaping temporary labour and occupational health and safety training. We are a onestop shop as our full suite of services ensures that we can manage projects from conception to completion.
For more information about the company please visit our Indeed Profile!
Our Commitment to Diversity
The Universal Group is an equalopportunity employer committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race colour sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic.
Apply today; we cant wait to hear from you. Come grow with us!
UNV5
Required Experience:
Manager
Employment Type
Full-Time
