Senior Technical Product Manager DevRel Identity
Senior Technical Product Manager DevRel Identity
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Salary Not Disclosed
1 Vacancy
Job Description
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.
About the team
Gorgias enhances its competitive edge by enabling external developers to create and connect applications with the Gorgias Conversational AI for support and sales. Our growing app store features over 150 apps expanding monthly as we continuously add new integrations.
As a Product Manager for Developer Relations & Authentication youll initially support two critical areas:
Authentication & User Management Driving enhancements to authentication Single SignOn (SSO) Identity & Access Management (IAM) user provisioning and rolebased access control (RBAC) tailored specifically for enterprise customers.
Growth & Retention via 3rdParty Integrations Supporting and optimizing our ecosystem of thirdparty integrations particularly those serving enterpriselevel merchants to drive meaningful growth in Enterprise ARR.
About the Role:
We are looking for a strategic and adaptable TechnicalProduct Manager who can effectively balance the immediate needs of our enterprise authentication platform with growing our thirdparty integrations ecosystem. Your efforts will directly impact our ability to attract retain and expand enterprise customers and tech relationships.
What Youll Do:
Authentication & User Management:
Improve and scale authentication solutions (SSO IDP) to meet enterprise customer needs.
Enhance user provisioning and LDAP capabilities to streamline admin experiences.
Work closely with enterprise sales. customer success teams as well as agent experience sqaud to prioritize features critical for highvalue enterprise clients.
3rdParty Integrations & DevRel:
Scope manage and ensure successful implementation of critical integrations identified by the Tech Partnerships team
Lead the effort to build a granular and powerful event notification system with third party systems
Collaborate crossfunctionally to identify strategic integration opportunities addressing market gaps to attract and retain enterprise customers.
Oversee IPaaS partnerships ensuring integrations built externally meet high standards and deliver tangible enterprise value.
Improve the ease of authentication for thirdparty integrations enabling seamless data exchange and actions between Gorgias and tech partners.
Strategic Alignment & Communication:
Drive clarity and consensus among crossteam stakeholders aligning technical delivery with strategic business outcomes.
Ensure consistent API structures highquality documentation and robust support to foster an attractive developer ecosystem.
Who You Are:
Experienced Generalist PM: 4 years of product management experience ideally working across platforms APIs integrations or identity/authentication products.
Technical & Strategic: Capable of navigating complex technical landscapes and aligning crossdepartmental stakeholders around enterprise solutions.
DataDriven & CustomerFocused: Comfortable leveraging quantitative and qualitative insights to guide prioritization and demonstrate ROI.
Collaborative Leader: Skilled in coordinating diverse teams bridging technical and business perspectives effectively.
Bonus Points:
Experience with IPaaS platforms or thirdparty integration platforms or previous Developer Relations role
Experience in enterprise authentication systems (SSO IAM).
Familiarity with the eCommerce landscape and the specific challenges of large eCommerce businesses.
Company Benefits and Perks5week vacation (We follow each countrys appropriate PTO Laws)
Paid sick leave
Paid parental leave 16 weeks)
MacBook Pro
Daily lunch stipend $15/ per workday)
Health insurance with up to 100 of premiums paid for employees Blue Shield & Kaiser (CA only) explore our plans
Retirement: Gorgias contributes to your 401k 100 of the first 3 of deferred W2 income 50 of the next 2 of deferred W2 income.
Get up to $700 to set up your workstation at home (working from home should feel breezy)
Get up to $2000 of learning material per year (includes bookscourses training sessions that are easily identified and linked with your job scope. This also covers individual coaching!
Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.
If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!
Required Experience:
Senior IC
Employment Type
Full-Time
