Bodyshop Advisor
Bodyshop Advisor
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Job Description
Urgent Hiring
Designation Service Advisor
Education Diploma/ BE in Automobile
Experience 0 to 3 Year
Salary 12000 to 25000 Incentive
Location Rajkot
Company Type Automobile
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Job Overview
We are seeking a Junior Bodyshop Advisor to join our team in Rajkot. This fulltime role requires a proactive individual with up to 3 years of work experience in the automotive sector. As a Bodyshop Advisor you will be responsible for guiding customers through the vehicle repair process ensuring timely service delivery and customer satisfaction.
Qualifications and Skills
- Must possess automotive knowledge (Mandatory skill) to understand repair processes and advise customers accordingly.
- Excellent customer service skills to ensure customer needs are met throughout the repair process.
- Problemsolving ability to handle unexpected issues and provide optimal solutions.
- Strong communication skills to effectively liaise between customers technicians and management.
- Proficient time management skills to schedule repairs and ensure timely delivery of services.
- Keen attention to detail to ensure all repair work meets quality standards and customer expectations.
- Conflict resolution skills to address and resolve any customer complaints or disputes effectively.
- Organizational skills to manage multiple customer orders and paperwork systematically.
Roles and Responsibilities
- Act as the first point of contact for customers requiring bodyshop services providing guidance and answering queries.
- Coordinate with technicians to schedule and prioritize repair work ensuring deadlines are met.
- Maintain detailed records of customer interactions repair estimates and service orders.
- Inspect vehicles before and after repair to ensure quality standards are maintained.
- Handle all communication between the bodyshop insurance companies and customers regarding repair processes.
- Provide regular updates to customers on the progress of their vehicle repairs and expected completion dates.
- Ensure all repair work is billed accurately and payment is collected promptly.
- Develop and maintain strong relationships with customers to encourage repeat business and referrals.
Required Experience:
Junior IC
Employment Type
Full-Time
