Client Care Specialist - Branch
Client Care Specialist - Branch
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Job Description
Job Title:
Client Care Specialist BranchLocation:
CA San Diego Golden TriangleWhat youll do:
As a Client Care Specialist you will focus on displaying a high level of client service and providing a professional prompt and accurate banking experience and exemplify the departments sales service and operations philosophy. Youll perform transactions and service requests in accordance with established policies and procedures assess and respond to inquiries from both clients and internal and external business partners. You will work on a team in a fastpaced environment that requires multitasking with accuracy toggling between multiple systems and engaging clients while responding to questions and/or communicating resolutions in an efficient and effective manner. As a key member of the team you may be asked to proactively contact clients review reporting or perform other operational processes or controls. One of your key responsibilities is to set client expectations recommend appropriate products and services and mitigate risk by thoroughly researching and documenting client requests and escalating issues when appropriate. You will exhibit excellent problem solving functional communication and technical skills along with a drive for exceptional client service.- Responsible for accurately and efficiently processing transactions responding to client inquiries or requests with resourceful and effective clientcentric communication with a focus on assisting researching and resolving inquires with professionalism precision and care.
- Accepts ownership of issues through resolution of all client inquiries either inperson or by using telephone email and written correspondence including any additional followup. Understands and responds to clients based on the urgency around timecritical situations and escalates issues to engage the appropriate internal resources in a timely manner when necessary.
- Meets or exceeds service level standards including customer service turnaround time cross selling goals risk management and regulatory compliance audit soundness and productivity and efficiency. Adheres to client verification procedures to validate/verify the identity of clients prior to releasing information and/or assisting with transactions.
- Provides support from general navigation to indepth technical interfaces.
What youll need:
- High school diploma
- 1 years of direct related experience in Customer Service Branch Banking Operations and/or Treasury Management Service.
- Entry level to intermediate knowledge of general banking operations including deposit operations loan administration treasury management and/or other commercial banking products and services.
- Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations rules and regulations industry standards and practices.
- Entry level to intermediate experience working in a call center or cash handling preferred.
- Strong speaking and writing skills for internal and external audiences (ex: sales or leadership)
Benefits youll love:
We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness program. In addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable handson experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona Alliance Association Bank Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call. When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Western Alliance Bancorporation
Required Experience:
Unclear Seniority
Employment Type
Full-Time
