Quality Assurance Coach- Contact Center
Quality Assurance Coach- Contact Center
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Quality Assurance Coach is responsible for conducting performance coaching maintaining quality standards and advising leadership on ways to improve operations. This position leads and develops ongoing trainings and education materials relative to the Patient Access Specialist role. The Quality Assurance Coach aims to build awareness of available resources and works with team members to create individualized goals for continuous improvement all in an effort to deliver outstanding customer service that drives high patient satisfaction. This position supports the Patient Access and Service Center Leadership with a number of front end initiatives process improvements and overall performance improvement.
EDUCATION:
Bachelors Degree in Education Communications Healthcare Administration or related field is preferred. In lieu of Bachelors Degree 2 years of related experience in similar work environment.
EXPERIENCE:
2 years of call center and/or QA experience preferably with 1 years in healthcare preferred. Strong customer service skills required. Experience and knowledge of Contact Center operations preferred. Teaching or training experience of adults desired
This position is remote eligible.
Schedule is MondayFriday 8am5pm EST
Employment Type
Full-Time
