Associate Director - Trust Safety Decision Sciences
Associate Director - Trust Safety Decision Sciences
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Job Description
About PhonePe Group:
PhonePe is Indias leading digital payments company with 50 crore 500 Million) registered users and 3.7 crore 37 Million) merchants covering over 99 of the postal codes across India. On the back of its leadership in digital payments PhonePe has expanded into financial services (Insurance Mutual Funds Stock Broking and Lending) as well as adjacent techenabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe we take extra care to make sure you give your best at work Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!
About PhonePe
PhonePe is Indias leading digital payments platform with over 500 million lifetime registered users. Using PhonePe users can send and receive money recharge mobile DTH data cards pay at stores make utility payments buy gold and make investments. PhonePe went live for customers in August 2016 and was the first nonbanking UPI app and offered money transfer to individuals and merchants recharges and bill payments to begin with. In 2017 PhonePe forayed into financial services with the launch of digital gold providing users with a safe and convenient option to buy 24karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like taxsaving funds liquid funds international travel insurance Corona Care a dedicated insurance product for the COVID19 pandemic among others.
PhonePe launched its Switch platform in 2018 and today its customers can place orders on over 300 apps including Ola Myntra IRCTC Goibibo RedBus Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally.
Culture
At PhonePe we take extra care to make sure you give your best at work Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!
About the Team:
The PhonePe T&S Decision Sciences team is a part of the Trust & Safety team which is a high impact team which makes extensive use of data statistical and quantitative analysis rulesbased methods and explanatory and predictive modeling to identify and mitigate the fraud risk and abuse patterns visible on PhonePe platform. Our work increasingly employs specialized competencies such as advanced analytics data visualization application development and geographical trend analysis.
As a key member of the PhonePe T&S Decision Sciences team you will spearhead significant data driven projects focused on safeguarding the platform for merchants and detecting abusive behaviors. If youre passionate about developing processes and digital tools to enhance the understanding of financial transactions and identify impactful trends affecting millions of customers and merchants and if youre eager to collaborate with top professionals to turn your vision into reality swiftly and purposefully we invite you to join us!
Roles & Responsibilities:
- Own the fraud risk and abuse for the entire platform across all BU and fraud MOs
- Guide and mentor the team to develop strategies to detect action and resolve end to end risk across the platform and stakeholders.
- Align senior leadership across the platform with T&S goals and objectives.
- Supervise lead and align teams to meet overall T&S goals.
- Work closely with the Engineering Business Operations Product Data Science teams to build capabilities that help with prediction early detection quick resolution and governance solutions.
- Manage a diverse set of requirements assess their importance and prioritize them based on business objectives and available resources.
- Evaluate tradeoffs involved with every decision and articulate with supporting data to enable decision making for senior leaders.
- Establish processes and frameworks team efficiency and productivity.
- Analyze data to detect fraud patterns and conduct a root cause analysis and execute short term and long term resolutions for the team.
- Ability to understand and follow industry best practices for Fraud Prevention. Leverage information from regulatory changes new regulations and internal policy changes to better identify new key risk areas.
Education & Preferred Qualifications:
Requirements include but are not limited to:
- Bachelors in engineering or Masters degree in Management Mathematics Statistics or related quantitative discipline
- 10 years of experience working closely with data and data derived decision making communicating and contextualizing complexity to business leaders to enable the decision making.
- Strong quantitative abilities distinctive problemsolving and excellent analytics skills
- Strong organizational communication presentation and project management skills
- Ability to work independently and to liaise with other departments and coordinate with various business stakeholders (internal / external).
- Candidates should have demonstrated experience to work with Fraud and Risk Functions technology and analytics
- Experience in developing and implementing successful fraud prevention and detection strategies will be a plus
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
- Wellness Program Employee Assistance Program Onsite Medical Center Emergency Support System
- Parental Support Maternity Benefit Paternity Benefit Program Adoption Assistance Program Daycare Support Program
- Mobility Benefits Relocation benefits Transfer Support Policy Travel Policy
- Retirement Benefits Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
- Other Benefits Higher Education Assistance Car Lease Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people a work environment that thrives on creativity the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
Required Experience:
Director
Employment Type
Full Time
