Senior Customer Operations Representative
Senior Customer Operations Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Accurately accept load tenders and build shipments into Backhaul Directs proprietary software Grapevine TMS
- Accept tenders via EDI and certify that the load information is correct once imported into the Grapevine TMS
- Coordinate loads to be picked up and delivered utlizing your customer service skills via phone or email along with using the customers scheduling system(s)
- Set appointments for pickup and delivery on each transaction (load) as required
- Work with your team and Backhaul Direct staff to come up with innovated ways to grow and improve accounts
- Bachelors degree highly desired
- Proven data entry experience minimum 12 years in an office environment required
- Previous customer service experience preferred specifically in the transportation industry a plus
- Selfmotivated with a positive and learning/growth attitude
- Detailoriented and ability to multitask in a fastpaced environment
- Competitive salaries
- Remote work flexibility as needed
- Nonexistent dress code (disclaimer: public nudity is highly discouraged and probably illegal)
- Strong fundamentals about who we are Our Fundamentals Backhaul Direct
- Robust benefit packages (including medical dental vision life disability 401k match PTO and paid holidays)
- Internal growth opportunities for high performers
- This is a preferred inoffice position.
Required Experience:
Senior IC
Employment Type
Full Time
