Adventureland Park - Workforce Operations Intern

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.

We are currently looking for a:

Roles & Responsibilities:

Workforce Planning:

• Collaborate with all departments to assess staffing needs and provide recommendations for optimal workforce deployment.
• Contribute to the development of workforce planning models and scenarios.
• Generate regular and adhoc reports on key workforce trends and metrics for management teams.

Scheduling:

• Execute effective scheduling processes for all departments within the parks workforce management (WFM) tool Quinyx.
• Handle daytoday tasks involving scheduling including call outs no shows and schedules changes and conflicts.

Process Improvement:

• Identify opportunities for process improvement in workforcerelated functions across all departments leveraging timeinmotion studies demand vs. staffing analysis and process evaluation.
• Assist in implementing solutions to enhance the efficiency of key operations within the park.
• All other duties and special projects assigned by leadership

Education and Experience:

• Currently enrolled in a Bachelors or Masters program in human resources business industrial engineering data analytics or a related field.
• 1 years of previous work experience in a workforce management operations management or HR role preferred but not required
• Previous hospitality amusement park food and beverage theme park or tourism experience a plus

Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule including evenings weekends and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must be proficient in Microsoft Outlook Excel Word and Power Point.
• Previous experience with Power BI Quinyx or other Workforce Management software a plus
• Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner
• Ability to handle highpressure situations meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problemsolving abilities
• Ability to follow direction multitask and work as part of a team as well as independently

Physical Requirements:

• Ability to remain seated and sedentary for extended periods of time while using a computer
• Ability to stand or walk for long periods of time throughout the workday
• Ability to occasionally stoop twist kneel bend squat or reach above shoulders
• Ability to carry push pull lift and hold objects weighing 20 pounds or more

Working Conditions:

• This role will be primarily based in an office setting with frequent interaction with other outdoor park locations
• Frequent exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain snow ice and other weather conditions
• Subject to frequent interruptions constant repetitive motion high noise levels flashing lights and heavily populated environments

Team member benefits: