Senior Content Developer Amazon Business Customer Service

Amazon Business is one of Amazons fastest growing new initiatives providing business customers with the pricing selection and convenience of Amazon with features and benefits designed for businesses of all sizes. We are obsessed with our customers and in Customer Service we make their experience delightful. We identify and drive business centric solutions by solving complex technical problems with ingenuity and simplicity always seeking automation. Were making history and the good news is that weve only just begun!

We are a global team supporting multiple regions and languages while still having loads of fun! In Amazon Business Customer Service our vision is to revolutionize support so customers can focus on their businesses. Our Content and Localization team supports product launches by creating content that answers customers questions that provides and promotes selfserve solutions and that empowers Customer Service Associates to solve customers contacts. The team creates smart content which is suitable for a global content readiness experience. In addition the team owns initiatives to constantly improve our content measure impact and automate processes.

Our team operates on a global scope basis and the Content Developer will keep global alignment and parity at heart as they support global launches. As a Senior Content Developer you will follow our content governance to create clear and concise information that will help our internal and external customers drive selfservice and improve the overall Amazon Business experience. Given the transformational role that AI will continue to play in the customer service space youll thrive if you are someone with technical and strategic experience in building content to feed AI strategies.

In this role youll collaborate with other writers content developers and internal business partners (such as program managers product managers customer experience and software development engineers) to develop highquality content optimized for reuse accessibility and localization. You will apply strong project and stakeholder management gather requirements navigate ambiguities analyze gaps and manage competing priorities. You need to be strong at setting expectations and timelines and you need to be able to operate independently while following our global processes guidelines and
criteria.



Key job responsibilities
Create concise and direct content that enables customers and customer support associates to solve problems
Build and leverage strong relationships with multiple stakeholders to deliver complex global projects
Create and maintain smart content in Content Management tools using DITA attributes in a way thats scalable and easy to localize
Manage outsourced translation projects using computer assisted tools
Respond to timecritical requests and advocate for the right content solutions
Strong bias for action and the ability to prioritize and meet deadlines
Take ownership of strategic initiatives that influence the outcome of organizational goals

A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

2 years of program or project management experience
2 years of defining and executing against program timeline & requirements experience
Speak write and read fluently in English
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
Proficiency in Content Management Systems (preferable SDL package XmetaL Webclient Publication Manager Webclient) and DITA is required

Familiarity with incorporating generative AI tools into workflow.
Experience with technical writing and localization programs

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.