Solutions Client Manager
Solutions Client Manager
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Job Description
Solution Client Manager
The Solution Client Manager will have the responsibility of partnering with Strategic Client Executive and Client Management Leadership in assigned business verticals to deliver bestinclass service and provide proactive solutions to maintain positive client relationships. The SCM will be responsible for client BU solutionsdriving daytoday and relationship management. This role requires a passion for enhancing the
Responsibilities:
Work as part of a larger team to support our initiatives that promote optimal client health and growth objectives.
Ensure client updates are completed. Updates include but are not limited to:
Change forms client set up group updates report updates.
Account plan updates special client notices
Direct client support for assigned vertical accounts
Communicate with applicable clients and internal Zelis stakeholders on an as needed basis.
Manage client information and perform other Client Management activities including but not limited to:Salesforce CRM activities
Intelagree contract/addendum requests
Jira task management stewardship data requests
Manage client facing and client reporting needs.
Role Attributes:
Deep Understanding of Client Vertical understands the clients business stays updated on external market and competitor trends
Strong project management skills with the ability to manage multiple projects simultaneously
Escalation resolution acts with speed to coordinate with BU and crossfunctional teams to deliver on client commitments and ensure highquality service.
Excellent communication and interpersonal skills includes developing key internal relationships and networks to deliver on client outcomes
Analytical mindset has the ability to interpret data and make datadriven decisions
ONE Zelis Collaborator ability to work collaboratively across BUs and crossfunctional teams
Proficiency in client management software and tools ensures client data is regularly updated and communicated to internal stakeholders
Requirements:
Bachelors degree in Business or Heath Care Administration or related preferred.
5 years in client facing role account management role
Experience in cost management electronic payments healthcare communications and/or provider network relations a plus
Thorough knowledge of Excel PowerPoint and other MS Suite products
Experience with SalesForce is a plus
Strong communication skills (written and verbal)
A passion for digging into the details investigation and improving client experience
Ability to manage workload independently in a fastpaced environment with changing priorities
Selfmotivated and able to deliver highquality results
Dynamic interpersonal skills that will enable developing strong rapport with clients and internal business partners
Sense of urgency ability to multitask
Travel: estimated 20 domestic internal and external meetings; Location: Remote
Location and Workplace Flexibility: We have offices in Atlanta GA Boston MA Morristown NJ Plano TX St. Louis MO St. Petersburg FL and Hyderabad India. We foster a hybrid and remote friendly culture and all our employees work locations are based on the needs of the position and determined by the Leadership team. Inoffice work and activities if applicable vary based on the work and team objectives in accordance with Company policies.
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers providers and healthcare consumers. This platform serves more than 750 payers including the top 5 national health plans BCBS insurers regional health plans TPAs and selfinsured employers and millions of healthcare providers and consumers. Zelis sees across the system to identify optimize and solve problems holistically with technology built by healthcare experts driving real measurable results for clients.
Commitment to Diversity EquityInclusion and Belonging
At Zelis we champion diversity equity inclusion and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
We encourage members of traditionally underrepresented communities to apply even if you do not believe you 100 fit the qualifications of the position including women LGBTQIA people people of color and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process please email .
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers providers and healthcare consumers. This platform serves more than 750 payers including the top 5 national health plans BCBS insurers regional health plans TPAs and selfinsured employers and millions of healthcare providers and consumers. Zelis sees across the system to identify optimize and solve problems holistically with technology built by healthcare experts driving real measurable results for clients.
Commitment to Diversity EquityInclusion and Belonging
At Zelis we champion diversity equity inclusion and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
We encourage members of traditionally underrepresented communities to apply even if you do not believe you 100 fit the qualifications of the position including women LGBTQIA people people of color and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process please email .
Required Experience:
Manager
Employment Type
Full-Time
