Technical Training Specialist
Technical Training Specialist
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Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global closeknit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
The Motorola Solutions Global Education Organization is responsible for creating innovative training strategies as well as the design development and delivery of technical and end user training content across the companys solutions/product portfolio. Our training services address the educational needs of our Motorola Solutions customers partners and employees enabling each group to be more efficient effective as well as ensure established business and operational outcomes are met.
Job Description
This position is qualified for remote work but will have time spent in the Schaumburg IL Fort Lauderdale FL areas and at customer locations across North America.
This dynamic role will be responsible for delivering North America (NA) technical training classes for customers partners and employees. The person filling this role will primarily provide detailed technical administration and end user instruction on the ASTRO25 Infrastructure Subscriber Radios and the Motorola Solutions Ecosystem. They will also provide training recommendations with the Training Consultants during customer planning meetings.
The successful candidate filling this role will closely work with NA Training Consultants Account Managers Customer Service Managers and Project Managers as well as other teams to provide comprehensive training delivery to ensure the highest level of knowledge transfer to the students. The driving goal of a Technical Trainer is to ensure training delivery is provided to the customer so that they are equipped to use operate and maintain their Motorola Solutions products and solutions in the most effective and efficient way driving customer satisfaction and strong customer relationships.
Key responsibilities include: training delivery development administration planning and of training events including testing and maintaining a lab environment.
This position requires someone who is independent demonstrates strong technical and instructional skills is detailoriented is adept at multitasking and willing to travel to customer locations. This position will work both independently and in team environments.The position requires someone who can prioritize the work to ensure accurate and timely of deliverables.A thirst for knowledge is essential.
Qualifications:
- High School diploma or equivalent
- 2 years of technical experience with ASTRO/P25 communication systems
- Working knowledge of networking PCs and Operating Systems
- Willing to travel approximately 50
- Self motivated in both team and solo environments
- Excellent written and oral communication skills
- Committed to accuracy and high standards
- Adept at building strong relationships internally and externally
- Ability to scope effort and coordinate work to meet internal external and project timelines
- Customer Service focused
- Strong knowledge of Systems Integration
- Ability to act independently to uncover and resolve problems
- Understanding of the how elements form a solution
- Research and operate crossfunctionally to learn new ideas for innovation
- Keep current with developments in the field of technology & training and consider/recommend their application to key initiatives
- Consult with management and peers
- Associates degree in Adult Education Networking or similar
- 5 years of practical technical experience
- 3 years of technical training experience
- Working knowledge of voice communications systems with a focus on VoIP Dispatch Console LMR and PBX technology
- Working knowledge and experience with P25 Communications Systems and subscribers
- Training Certification or Training Development Experience
- System Management experience in IP Based Dispatch Consoles
- Working knowledge of Visio MS Office and Google Suite
#LIMM1
Basic Requirements
- High School diploma or equivalent
- 2 years of technical experience with ASTRO/P25 communication systems
Travel Requirements
Over 50
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
NoOur U.S.Benefitsinclude:
- Incentive Bonus Plans
- Medical Dental Visionbenefits
- 401K with Company Match
- 10 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legallyprotected characteristic.
We are proud of our peoplefirst and communityfocused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please email .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
