Service Advisor
Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary: Service Writers are usually the first and last impression a customer has with a shop. Theyre the ones who greet customers listen to the problems a client is having with their vehicles communicate to the team of automotive technicians what the problem is and act as the liaison between the shop and the customer every step of the way.
Our commitment to employees far exceeds the opportunity for career growth were looking for the best to grow our family here at Palmen and our wages and benefits reflect that...
- Paid Time Off and flexible scheduling
- Creative and competitive pay plan options
- Health insurance and wellness plans
- Free employee assistance program
- 401K program with a company match
- Tuition reimbursement program
- Catered lunches on Saturdays
- Employee discounts on sales and service
- Paid training
What We Offer
- Medical dental and vision insurance
- 401(K) w/ Company Match
- Paid Training Programs
- Internal company advancement
- Paid Vacation and personal time
- Employee Purchase Discounts
- Company events sales competitions and weekly incentives
Responsibilities:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the companys standards for ethical business practices professional image orderliness customer service and good employee and community relations
- Monitor the progress of each vehicle throughout the day and update customers frequently Increase profitability by maximizing sales & executing retail promotions
- Oversee technicians working on customers vehicles including their time management/ efficiency parts ordering job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
Requirements:
- High school diploma or equivalent
- Valid commercial drivers license & clean driving record
- Accredited training in service advisor skills customer satisfaction and quality control
- Automotive service advisor experience
- Ability to read write and speak English fluently
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers/business machines
Here at Palmen Motors we live and work in the community. Were your neighbor your friend and ultimately your support. It is our promise to treat you like family whether you are servicing your vehicle or purchasing a new one were excited youre here. Palmen Motors has been family owned and operated by the Palmen family for 85 years and the majority of our staff have been with us for decades as well. Dont be surprised if you find that the employee youre working with has been here for 5 10 20 or even 30 years! Here at Palmen Motors we take pride in the fact that weve assembled one of the best teams in the business and were looking to grow that team!
Palmen Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
