Director of Safe Helpline Programmatic Services
Director of Safe Helpline Programmatic Services
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$ 95000 - 105000
1 Vacancy
Job Description
Department: Safe Helpline
Position: Director of Safe Helpline (SHL) Programmatic Services
Reporting to: Vice President of Safe Helpline
Compensation Range: $95000 $105000
Essential Duties and Responsibilities:
Program Management and Oversight:
- Plan organize and control program activities including defining objectives developing plans assigning tasks and monitoring progress.
- Develop timelines for program phases identify critical milestones and ensure timely completion.
- Identify and allocate necessary resources to manage resource utilization effectively.
- Identify and assess program risks and develop strategies to mitigate or eliminate risks.
- Ensure the program meets required quality standards through inspections tests and corrective actions.
- Develop and implement quality assurance policies and protocols including training new staff.
- Conduct regular audits of services and products documenting processes and results for quality improvement.
- Implement best practices for program operations and management.
Financial Management:
- Develop project budgets track expenditures and ensure expenses remain within approved limits.
Data Management and Compliance:
- Serve as the primary contact for data requests; responsible for data maintenance storage and destruction procedures.
- Manage and serve as the communications team subject matter expert on quality and compliance issues ensuring adherence to standards and best practices.
- Collaborate with Tech on issues related to Authorization to Operate (ATO) compliance.
ProblemSolving and Improvement:
- Review client feedback and propose solutions.
People Management:
- Design department and individualized performance goals; responsible for team members performance assessments and calibration.
- Provide guidance support professional growth and facilitate career advancement for the Local Safe HelpRoom and SHL Communications members.
Position Specifications/Requirements:
To perform this job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required:
Required Qualifications:
- Bachelors degree in social work public health healthcare administration psychology sociology or a related field.
- Minimum of 5 years of experience in quality management within social service public health or healthcare settings.
- Minimum of 5 years of experience with the DoD Sexual Prevention and Response Office (SAPRO).
- 5 years experience in data quality assurance.
- 5 years of project management experience.
- Experience in process improvement and reporting to stakeholders.
- Experience managing largescale projects with crossfunctional teams.
- Leadership experience in implementing efforts across stakeholders.
- Excellent communication skills for internal and external stakeholder liaisons.
- Ability to communicate technical concepts to nontechnical stakeholders.
- Knowledge of business operations and programmatic services principles.
- Comfort discussing sexual violence issues.
- Detailoriented with strong timemanagement and customer service skills.
- Ability to complete and pass a criminal background check (administered by RAINN).
- Must complete and pass Tier 3 background investigation (administered by the Government).
- Must obtain DoD Common Access Card (CAC).
Preferred Requirements:
- Project Management Professional Certification.
- Experience in the defense industry or government contracting.
- Experience in continuous process improvement methodologies.
RAINN headquarters is based in Washington DC. This position may be based regionally for someone whose residence is within the continental USA. Although this may be a remote role it will require periodic business travel to our DC offices and/or onsite meetings and training sessions at other locations within the continental USA.
Remote Work Requirements
RAINN employees are required to have a home office setup with a dependable highspeed internet connection. This must be sufficient to support all jobrelated tasks including accessing systems communicating with teams and providing uninterrupted hotline services or administrative support.
Only complete applications will be considered. Please no phone calls.
RAINN offers competitive compensation and a generous benefits package that includes medical dental vision life insurance employee assistance 403(b) retirement savings paid vacation sick leave paid holidays a bonus week and free access to the building fitness center.
When you work for RAINN youre joining a team of experts and professionals who stand up for survivors of sexual violence every day. Your job is important and so are you! RAINN will not discriminate against any employee or applicant for employment because of race color creed religion national origin sex age individual identity genetic information disability or protected veteran status. RAINN encourages all qualified candidates to apply.
EOE/M/F/D/V
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of the essential functions responsibilities and/or requirements.
Required Experience:
Director
Employment Type
Full-Time
