Butler Host

Join usas a Butler at 45 Park Lane recently recognised as one of The Sunday TimesTop 10 Best Places to Work for in 2024 and Hotel of the year London at the2024 AA Hospitality Awards. We continually strive to build and nurture aculture where inclusiveness is part of our DNA reflected in our values ofpassion personality respect working together and creativity. We believethat a variety of perspectives enriches our culture and drives our success.

We careabout your career and are proud to have the absolute best people in theindustry.When youjoin us as a Butler at 45 Park Lane you will have a unique opportunity toexcel in your field. You will learn from your fellow Legends and ourawardwinning learning academy to achieve the highest standards in craftservice and leadership.

What youll do

As aButler youll enjoy your work and take pride in delighting our guests:

• You willbe responsible for welcoming guestson their arrival and hosting them throughout their stay ensuring their needsare fully anticipated and met with service of an exceptional standard. Thiswill include liaising with the relevant departments to ensure that the room isfully prepared. Our Butlers must display a clear and comprehensive knowledgeof the Hotel its facilities and events on across London all to ensure ourguests receives nothing but the best experience.

The itemsshared are the essence of a day in the life of a Butler but well make sureyou are provided with specifics on how we care for our hotel.

Theoperational hours of work are shiftbased and may be subjected to change. Thesecurrently set as:

• Monday toSunday: 07:3023:00

What youll bring

Essential Skills and Experience

• Good Communication Skills: You can speakclearly and listen carefully to guests. You can understand and followinstructions.
• Friendly and Polite: You are welcomingrespectful and kind to everyone. You treat guests and team members well.
• Attention to Detail: You notice smallthings and make sure everything is clean tidy and perfect for guests.
• Good Time Management: You can manageyour time well and get tasks done when they need to be done. You are reliable andon time.
• Willing to Help and be Flexible: You arehappy to assist guests with different tasks and can adapt when plans change.You can work different shifts including evenings and weekends.
• Team Player: You work well with othersand are willing to support your colleagues.

Preferred Skills

• Basic ProblemSolving Skills: You canthink of solutions when things dont go as planned like handling guestrequests or fixing minor issues.
• Knowledge of London and 45 Park Lane:You know some details about London attractions events and the 45 Park Lanehotel. You can help guests with directions or recommendations.
• Experience with VIP Guests: If you haveworked with VIP guests or in luxury service before it would be a bonus.

What youll get

• Complimentary Stays: Enjoy complimentary stays withbreakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50 off food and beveragesat selected bars and restaurants within the Dorchester Collection: EnjoyFriends & Family stay discounts out hotels Benefit from discounts atvarious high street and online shops
• Employee Perks: Enrol from day 1 into the AvivaPrivate Pension scheme (we contribute 8 towards your pension); Benefit fromSeasonal ticket loan Rental deposit scheme private financial advice and Eye carevouchers.
• Training and Development: Advance in your career byaccessing various apprenticeships from Level 2 to Hospitality Degree Level 5.We partner with outstanding nationally recognised Apprenticeship providers.
• SocialEvents: Participate in vibrant social events including a summer party winterball pub quizzes and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a 1000 bonus when yourecommend a friend.
• Wellbeing Support: Access immediate wellbeing advicebecause we care about our employees.

We celebrate diversity and are committed tocreating an inclusive environment for all employees and applicants. If you needus to do anything to support you during the recruitment process (such asadjustments to how you applyalternative formats of information or adjustments to the assessment processitself) please do call People & Culture team onor email so that we can discuss how wecan support you through this process.