Business Analyst
Business Analyst
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Job Description
About Care
Care is a consumer tech company with heart. Were on a mission to solve a human challenge we all face: finding great care for the ones we love. Were moms and dads and pet parents. We have parents and grandparents so we understand that everyone at some point in their lives could use a helping hand. Our culture and our products reflect that.
Here entrepreneurs selfstarters team players and big thinkers unite behind a common cause. Here were applying data analytics AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy if you thrive on collaboration and building new things and if youre all about using your talent for good Care is the place for you.
Office Locations: (This is a hybrid position)
- Dallas TX Austin TX Shelton CT
Job Summary:
We are seeking a detailoriented and strategic Business Analyst to support our Account Management team. The ideal candidate will be responsible for analyzing accountrelated data developing insights and providing recommendations to enhance client satisfaction and optimize account performance and driving utilization. The Business Analyst will work closely with account managers clients and internal stakeholders to identify opportunities for improvement and ensure alignment with business objectives.
Key Responsibilities:
- Data Analysis and Reporting:
- Collect analyze and interpret data related to client accounts including performance metrics enrollment and utilization trends benchmark data and customer feedback.
- Develop and maintain dashboards and reports to provide actionable insights and track key performance indicators (KPIs).
- Identify and analyze patterns trends and anomalies to inform decisionmaking and strategy.
- Account Management Support:
- Collaborate with account managers to understand client needs challenges and objectives.
- Provide datadriven recommendations to improve account strategies and client satisfaction.
- Assist in the development of account plans and performance reviews.
- Support account managers in client meetings and presentations by providing relevant data and insights.
- Process Improvement:
- Evaluate existing processes and systems related to account management and identify areas for improvement.
- Develop and implement process enhancements to increase efficiency and effectiveness.
- Lead or support projects related to account management including system implementations process changes and strategic initiatives.
- Coordinate with crossfunctional teams to ensure successful project and delivery.
Qualifications:
- Minimum of 3 years of experience Business Analyst supporting Account Management or Sales
- Strong analytical skills with the ability to interpret complex data and generate actionable insights.
- Proficiency in data analysis tools and software (e.g. Excel SQL Tableau).
- Excellent communication and interpersonal skills with the ability to collaborate effectively with internal teams and clients.
- Strong problemsolving skills and attention to detail.
- Ability to manage multiple priorities and work in a fastpaced environment.
- Bachelors degree in Business Administration Finance Data Analytics or a related field is preferred
Preferred Qualifications:
- Experience with CRM systems (e.g. Salesforce)
- Knowledge of industryspecific trends and best practices in account management.
PLEASE NOTE: At this time Care does NOT hire in any of the following states: Alaska Arkansas California Delaware Hawaii Iowa Idaho Maine Minnesota Mississippi Montana North Dakota Nevada Oregon Rhode Island South Dakota Washington West Virginia Wyoming Vermont.
For a list of our Perks Benefits click here!
Care supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer Care recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences perspectives and backgrounds. Care is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation please reach out to
Company Overview:
Available in 21 countries Care is one of the largest providers of online services for finding family care and care jobs spanning inhome and incenter care solutions. Since 2007 families have relied on Care for an array of care for children seniors pets and the home. Designed to meet the evolving needs of todays families and caregivers the Company also offers customized corporate benefits packages to support working families household tax and payroll services and innovations for caregivers to find and book jobs. Care is an IAC company (NASDAQ: IAC).
Salary Range: $100000 to $110000
The base salary range above represents the anticipated low and high end of the national salary range for this position.Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location experience and performance. The range listed is just one component of Care.coms total compensation package for employees. Other rewards may include annual bonuses and short and longterm incentives. In addition Care provides a variety of benefits to employees including health insurance coverage life and disability insurance a generous 401K employer matching program paid holidays and paid time off (PTO).
#LIHybrid
Required Experience:
IC
Employment Type
Full Time
