Cartoon Network Hotel Night Auditor
Cartoon Network Hotel Night Auditor
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Job Description
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.
We are currently looking for a:
Cartoon Network Hotel Night Auditor
Roles & Responsibilities:
Roles & Responsibilities:
Greet and interact with guests in a warm friendly fun and professional manner
Maintain a neat clean and professional appearance
Utilize property management system to make reservations checkin and checkout guests process payments maintain a cash drawer and operate office equipment
Comply with all standard operating procedures
Ensure all end of day tasks are successfully executed
Listen attentively to guests anticipate their needs and promptly respond to concerns in a timely manner to promote 100 guest satisfaction
Demonstrate a working knowledge of all services and facilities of the property
Complete daily audit balances posts and reports on front desk guestrooms food and beverage cash and credit operations
Begin revenue reconciliation process by printing reports completing daily spreadsheets and emailing finance team
Perform rolling of property management system (PMS) into a new calendar day
Perform the duties of a Guest Experience Agent promptly registering and assisting guests with their arrivals and departures
Prepare a summary of cash check and credit card activities
Perform wakeup calls if requested by a guest
Coordinate the delivery of guest amenities as needed
Prepare a reservation list for the next business day
Keep the front desk area clean and neat by sanitizing surfaces and office equipment
Promptly escalate any maintenance issues or emergencies to the appropriate authorities
All other duties assigned by leadership
Education and Experience:
High school diploma GED or equivalent preferred; Equivalent work experience will also be considered
1 year of previous Night Auditor or front desk experience is preferred but not required.
Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
Must be at least 18 years of age to comply with PA Child Labor Laws
Ability to work flexible schedule including evenings weekends and holidays
Must be willing to work overnight (third shift)
Must have reliable transportation to and from work for your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner
Ability to portray a positive outgoing professional attitude
Ability to handle pressure and difficult situations with poise and finesse
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problemsolving abilities
Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
Ability to use office technology and equipment such as PC software and copier
Must possess a general understanding of accounting practices and ability to compile facts and figures
Must be proficient in Microsoft Outlook Excel Word and Power Point
Ability to follow direction multitask and work as part of a team as well as independently
Physical Requirements:
Ability to stand in place for long periods of time
Ability to stand walk and remain on feet for majority of the workday
Ability to occasionally stoop twist kneel bend squat or reach above shoulders
Ability to remain sedentary for extended periods of time while using a computer
Ability to carry push pull lift and hold objects weighing up to 20 pounds
Working Conditions:
This role will be based in an indoor lodging setting predominantly at the front desk
Potential exposure to the variable outside temperatures on occasion including high heat cold direct sun humidity dust rain snow ice and other weather conditions
Subject to frequent interruptions and may need to reprioritize activities
Subject to constant repetitive motion
Team member benefits:
Working at the Cartoon Network Hotel is about making people happy! Its about being independent and having fun making new friends and earning extra money while doing so. As a Cartoon Network Hotel employee you can be the smiling face that makes a great first impression for incoming guests a cook that serves up tasty treats and culinary delights a lifeguard who soaks up the sun while keeping guests safe or a ride operator that keeps guests coming back for more thrills! !
Palace Perks & Benefits:
Flexible schedule
Ability to crosstrain and learn unique skills across various departments
Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off
Invitations to exclusive companysponsored employee events throughout the season
Weve got great jobs for people just starting out in the workforce looking for a second job or staying active after retirement. If you want a fun flexible job with an innovative company look no further than the Cartoon Network Hotel. Apply today!
Do not miss the chance to spark your career now!
Employment Type
Full Time
