IT Service Transition Lead

Ready to help build a better future for generations to come

In an everchanging fast paced world we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

We are looking for a IT Service Transition Lead to join our Pozna office.

Your future team:

Serving ROCKWOOL Group with digital expertise you and your team will ensure a smart and seamless experience in the interactions between internal colleagues customers stakeholders and vendors. We foster an environment that encourages development to enable you to take ownership of your career with us. Digitalization is at the top of the agenda and you will be part of an evolution that will take our business further. As you work globally you will develop through the many daily touchpoints and the challenges you face in making ROCKWOOL a great company to do business with.

What will you be doing:

ROCKWOOL are embarking on an exciting journey to further Digitalise and Automate our Factories. With this we are seeking a highly organized and experienced Service Transition Manager to oversee the seamless transition of services from Digitalization program to operations. This role will be responsible for developing SLAs OLAs RACI agreements defining support flows managing service readiness and leading service integration efforts. The ideal candidate will also manage a team of two employees who will provide handson support in service transition and service integration activities

Your responsibilities will be focused on 3 main areas:

Service Transition

• Lead and oversee the endtoend service transition process ensuring all new services integrate smoothly into operations.
• Develop and maintain Service Transition Plans aligning with business and operational objectives.
• Design document and implement Operational Level Agreements (OLAs) between internal support teams.
• Develop Service Level Agreements (SLAs) that define performance expectations with customers and vendors.
• Establish and maintain RACI matrices to clarify ownership and accountability across teams.
• Define and document endtoend support processes and escalation workflows for service operations.
• Conduct service readiness assessments before deployment to ensure teams are prepared to support new or updated services.
• Collaborate with key stakeholders to ensure all service readiness criteria are met and report status in regular governance meetings

Service Integration Management

• Develop & maintain governance frameworks to secure all parties involved in service delivery adhere to pre agreed OLAs / SLAs
• Triage and dispatch cases to relevant teams & vendors ensuring quick and efficient resolution of incidents & service requests.
• Develop and harmonise processes across internal product teams and vendors to support ITIL processes.
• Support procurement with vendor contracts whilst considering compound service agreement impact.

Managing Service Integration Team 2 employees):

• Lead mentor and manage a team of two employees responsible for service integration and management.
• Oversee workload distribution setting clear goals and objectives for the team.
• Provide guidance and career development opportunities for direct reports.
• Ensure the team effectively monitors evaluates and improves service performance posttransition.

What you bring:

• Proven experience in Service Transition IT Service Management (ITSM) and Service Integration.
• Strong knowledge of frameworks (ITIL v3 or v4 certification preferred).
• Experience developing SLAs OLAs and RACI agreements.
• Handson experience in managing IT operations support flows and service readiness.
• Prior experience in managing and mentoring a small team.
• Excellent stakeholder management communication and documentation skills.
• Strong project management and problemsolving abilities.
• Experience with ITSM tools.
• Familiarity with Agile DevOps and modern IT service delivery models.
• Understanding of vendor management and thirdparty service integration

What we offer:

By joining our team you become a part of the peoplecentric work environment of a Danish company. We offer you a competitive salary permanent contract after the probation period development package team building events activitybased office in Poznans city center in the new prestigious office building Nowy Rynek. The building is recognized as a building without barriers which means that it is fully adapted to the needs of people with disabilities.

Our compensation package on employment contracts includes:

• An officefirst approach: home office is available up to 2 days per week
• Adaptable Hours: start your workday anytime between 7:00 AM and 9:00 AM
• Home office subsidy;
• Private Medical Care
• Multikafeteria MyBenefit
• Wellbeing program
• Extra Day Off for voluntary activities

and while in the office you can also use modern office space with beautiful view and high standard furniture bicycle parking facilities & showers chillout rooms with PlayStation football table pool table board games subsidized canteen.

Interested

If you see yourself in this role we kindly invite you to apply with CV written in English.

Who are we

We are the world leader in stone wool solutions. Founded in 1937 in Denmark we transform volcanic rock into safe sustainable products that help people and communities thrive. We are a global company with more than 12200 employees located in 40 countries with 51 manufacturing facilities all focused on one common purpose to release the natural power of stone to enrich modern living.

Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDGs) framework and are actively committed to 11 SDGs including SDG 14 Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the ROCKWOOL Denmark SailGP team we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

Diverse and Inclusive Culture

We want all our people to feel valued respected included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees promote diversity and work against all forms of discrimination among ROCKWOOL employees.

At ROCKWOOL you will experience a friendly team environment. Our culture is very important to us. In fact we refer to our culture as The ROCKWOOL Way. This is the foundation in which we operate and is based upon our values of ambition responsibility integrity and efficiency.