Customer Success Intern

WHO WE ARE

Empowering Connections Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity digital signage and cybersecurity. The company connects manages and protects technologies and devices across widely distributed enterprises. SageNets people processes and technologies coupled with its collaborative approach empowers customers to achieve their core business objectives.

The company offers worldclass service and support via its USbased 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs) geographically diverse teleports a central National Logistics Center multiple data centers and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a twofold calling. First the company creates trusted reliable and secure technological connections for its customers. Second and perhaps even more importantly SageNet works tirelessly to build trusted human connections with its customers partners and communities. The company believes that by creating discovering and nurturing these trusted connections SageNet enhances the world that connects us all.

With a threedecade track record in managed services SageNet boasts a longterm customer base that includes the nations largest retail financial healthcare utilities and energy organizations. SageNet manages communications for more than 430000 endpoints. Headquartered in Tulsa SageNet has regional offices in Atlanta and Washington D.C.

WHAT YOULL DO

As a Customer Success Intern youll join our team for a tenweek period lasting from June to August. The internship requires 40 hours of onsite work per week.

The ideal candidate will be a junior or senior at the time of the internship enrolled in an undergraduate degree program. Our paid internship offers students the opportunity to gain practical experience in customer success analytics strategy sales network services digital signage/experience and cybersecurity. The intern will work closely with the customer success team to build relationships with clients monitor service performance and contribute to retention and growth strategies.

Major duties and responsibilities:

• Assist in managing customer relationships for managed network services and digital experience solutions.
• Support the onboarding implementation and ongoing success of customer accounts.
• Help identify customer needs related to network services connectivity and digital signage to suggest tailored solutions.
• Engage with customers through regular checkins business reviews and support to understand their goals.
• Collaborate with internal teams (technical product support) to resolve customer issues and improve processes.
• Assist with gathering customer feedback and identifying opportunities for service improvement.
• Help identify risks and proactively support strategies to reduce churn.
• Assist in identifying upsell and crosssell opportunities for network services and digital signage.
• Monitor service performance metrics to ensure customers are receiving optimal value from services.
• Contribute to Quarterly Business Reviews (QBRs) by preparing relevant data and insights.

WHO YOU ARE

Key Qualifications

To perform this role successfully the Customer Success Intern must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge skill education and overall experience required for the role.

• Currently enrolled as a junior or senior in an undergraduate program.
• Exceptional verbal and written communication skills.
• Ability to thrive in a dynamic customerfacing environment.
• Strong interest in customer success network services analytics strategy sales operations and digital signage/experience solutions
• Proven ability to collaborate effectively with crossfunctional teams
• Additional skills: Proficiency in Excel PowerPoint SharePoint Power BI and SmartSheet.

Benefits of This Internship

• Practical experience with customer success and managed network services.
• Opportunities for mentorship and training with experienced Customer Success Managers and crossfunctional teams including Sales Engineering Operations Finance and IT.
• Opportunity to contribute to strategies for customer retention satisfaction and growth.
• Ability to collaborate with and present to Csuite executives and leadership teams.
• Learn how to develop processes and effectively manage expectations systems and teams.

WHERE YOULL WORK

• Work onsite in our Marietta GA office 5 days a week.
• Business casual work environment
• Ability to work in a fastpaced environment and manage multiple priorities.
• Positive mindset fearless to ask questions and push against status quo.
• Ability to drive projects to completion on time.
• Strong desire to work in a collaborative teamdriven environment.

PHYSICAL REQUIREMENTS

• Sit and/or stand for long periods
• Use of hands and fingers extensively
• Work on a computer 5 10 hours a day

CLASSIFICATION*: Nonexempt
POSITION TYPE: FullTime
TRAVEL REQUIREMENTS: None
DIRECT REPORTS: None
SAFETY SENSITIVE: No

Ready to join a team that values trusted connections Apply now!

Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities duties and skills required. SageNet reserves the right to modify this job description at any time with or without notice. Employment with SageNet is atwill meaning that either the employee or the company may terminate the employment relationship at any time with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.

As a managed services provider SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Attention All ThirdParty Agencies Headhunters and Recruiters
SageNet will not accept candidate submissions by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered SageNets property. SageNet will not be responsible for any fees associated with unsolicited candidates nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have a signed agreement. All thirdparty contact with SageNet must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet.Please contact for any questions.