Enterprise Customer Success Manager
Enterprise Customer Success Manager
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canarys hospitalityspecific AI platform.
Canary is utilized by 20000 hoteliers in 90 countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham Marriott IHG Four Seasons Rosewood and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500 company a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work and is backed by top Silicon Valley investors like Y Combinator FPrime and Insight Ventures.
Join us in shaping the future of hospitality!
About the Role
As an Enterprise Customer Success Manager youll engage with the largest and most prestigious hospitality groups in the world.
Your role is crucial: you will ensure the success of strategic deployments cultivate strong relationships with key stakeholders and expand Canarys product footprint within our enterprise accounts. Youll work closely with our executive team and leaders across the company playing a key role in steering Canarys strategic direction. Your impact will be visible at the highest levels of our organization making this a unique opportunity to shape the future of hospitality technology.
Responsibilities
- Enterprise Deployment Leadership: Serve as the primary lead for enterprise project deployments overseeing all phases from scoping through to successful delivery
- Foster Strong Stakeholder Relationships: Develop and maintain strong connections with client leadership positioning Canary as a trusted partner
- Facilitate Comprehensive Business Reviews: Regularly evaluate customer needs through detailed business reviews addressing challenges and spotting expansion opportunities
- Expand Product Footprint: Explore and realize avenues for greater adoption of Canary products through strategic upsells and crosssells within the existing customer base
- Promote Customer Advocacy: Transform satisfied clients into active promoters amplifying the success stories of Canary Technologies impact
Qualifications
- BA /BS
- 5 years in Account Management or Customer Success preferably in hotel technology
- Demonstrated ability to lead manage and deliver largescale projects on schedule
- Excellent clientfacing and internal communication skills with the ability to communicate effectively with seniorlevel stakeholders
- Strong problemsolving skills and willingness to roll up ones sleeves to get the job done
- Project Management Professional (PMP) certification is a plus but not a requirement
$125000 $175000 a year
The base salary range for our New York and SF offices for this role is $125000$175000 annualized salary. This is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidates skill level experience and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month.Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York San Francisco or Dallas when they choose and are provided a travel stipend for doing so. Spend time working with the team in their office and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit employ train compensate and promote talent regardless of race religion ethnicity national origin citizenship gender gender identity sexual orientation age veteran status disability genetic information or any other protected characteristic.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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