Director - Technology Operations
Director - Technology Operations
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1 Vacancy
Job Description
Southwest Tennessee Community College is a comprehensive multicultural public openaccess college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success transform lives and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.
We invite you to become a part of the Southwest Team!
Title: Director Technology Operations
Employee Classification:Other Professionals
Institution:Southwest Tennessee Community College
Department: Infrastructure Services Administration
Campus Location: STCC Multiple Campus Locations
Job Summary
The Division of Administrative Services is seeking an innovative and experienced Director of Technology Operations to lead the strategic development and operational management of the Colleges server and network infrastructure. Reporting to the Deputy Chief Information Officer this fulltime fiscalyear role is critical in driving technological innovation maintaining a secure and highperforming IT environment and aligning technology strategies with institutional goals.
This position requires a visionary leader who can oversee the design implementation and management of enterprise IT systems ensuring the College remains at the forefront of technological advancements.
Job Duties
- Strategic Planning and Operations
- Develop and execute a comprehensive IT infrastructure strategy that balances performance scalability and security.
- Design implement and maintain a nextgeneration network architecture that supports the Colleges enterprise operations ensuring seamless connectivity and system reliability.
- Lead the creation and annual revision of an IT Improvement Work Plan covering a twoyear horizon in collaboration with IT and College leadership.
- Infrastructure Management
- Oversee the management and optimization of enterprise server environments including cloud services virtualized infrastructure and onpremise systems.
- Administer and maintain hardware/software maintenance contracts user access privileges security protocols email systems and unified communication resources.
- Lead initiatives to modernize storage server and network appliance technologies with a focus on high availability and disaster recovery.
- Leadership and Collaboration
- Serve as the system architect guiding the continuous improvement of the Colleges server and network infrastructure.
- Provide leadership to IT staff fostering a culture of innovation collaboration and professional growth.
- Act as a liaison to external organizations such as EDUCAUSE TNSummit and NetTN representing the Colleges IT interests.
- Technology Research and Deployment
- Research emerging technologies in cloud computing cybersecurity edge computing and network management tools ensuring alignment with institutional goals.
- Drive the adoption of automation tools and AIdriven IT management solutions to enhance operational efficiency.
- Maintain detailed documentation of current deployments security protocols and IT processes to ensure compliance and knowledge sharing.
- Process Improvement and Customer Focus
- Continuously improve IT processes identifying and deploying strategies to enhance service delivery and operational efficiency.
- Maintain strong relationships with internal and external stakeholders ensuring IT solutions meet the evolving needs of the College.
- Monitor and respond to customer needs promptly presenting a positive and professional demeanor.
Minimum Qualifications
- Bachelors degree in Information Technology Computer Science or a related field.
- A minimum of 3 years of leadership experience in IT infrastructure and operations.
Preferred Qualifications
- Advanced degree in a related field or MBA.
- Industry certifications such as CISSP CCNP AWS Certified Solutions Architect or ITIL.
- Experience implementing hybrid cloud solutions containerized environments or AIpowered network management tools.
Knowledge Skills and Abilities
- Leadership and Strategic Vision
- Expertise in strategic planning resource allocation and leadership within a complex IT environment.
- Proven ability to align unit goals with the broader mission of the organization ensuring team members understand their role in
- achieving success.
- Demonstrated success in fostering an inclusive collaborative and highperforming team culture.
- Expertise in strategic planning resource allocation and leadership within a complex IT environment.
- Technical Expertise
- Indepth knowledge of network technologies (e.g. SDWAN IPv6 VLANs BGP) virtualization platforms(e.g. VMware HyperV) and cloud environments (e.g. AWS Azure).
- Familiarity with cybersecurity frameworks (e.g. NIST CIS) and the implementation of zerotrust architectures.
- Proficiency in modern IT management tools including InfrastructureasCode (IaC) platforms like Terraform or Ansible.
- Indepth knowledge of network technologies (e.g. SDWAN IPv6 VLANs BGP) virtualization platforms(e.g. VMware HyperV) and cloud environments (e.g. AWS Azure).
- Communication and Interpersonal Skills
- Exceptional verbal and written communication skills with the ability to tailor content to a wide array of audiences.
- Ability to develop and maintain strategic partnerships with internal teams external vendors and industry organizations.
- Demonstrated customer focus with a proactive approach to solving problems and enhancing the user experience.
- Exceptional verbal and written communication skills with the ability to tailor content to a wide array of audiences.
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform jobrelated tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five 5 days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position the following items must be uploaded:
- Resume
- Cover letter
- Unofficial Transcripts
A summary of our benefits can be found below:
applications will not be considered.
Southwest Tennessee Community Collegeis a TBR and AA/EEO employer and does not discriminate against students employees or applicants for admission or employment on the basis of race color religion creed national origin sex sexual orientation gender identity/expression disability age status as a protected veteran genetic information or any other legally protected class with respect to all employment programs and activities.
Required Experience:
Director
Employment Type
Full-Time
