Amazon is an Ecommerce and Cloud Computing company with headquarters in Seattle Washington. Since 1995 Amazon has focused on being the worlds most customer centric company.
Key job responsibilities
As Team Manager you will be responsible for :
Managing a team of ML Data Associates.
Executes plans for the team to handle multiple ML queues within a defined process area.
Identifies risks and ensures proper escalation; maintains confidentiality and compliance.
Responsible for meeting SLAs and task completion targets for specific queues within capacity limits.
Collaborates with internal and external teams to achieve business goals.
Analyzes data to highlight trends and gaps; reports key metrics.
Presents data during business meetings and reviews.
Designs and implements process improvement projects affecting team performance; participates in new workflow rollout projects.
Provides guidance on work types and prioritization; manages straightforward objectives as well as ad hoc requests.
Creates and implements performance improvement plans for associates; offers regular coaching and feedback on quality performance behavior and career development.
Manages team performance based on metrics and deliverables.
Holds team members accountable for performance adherence to rules and guidelines.
Support hiring and training of new Associates
A day in the life
As Team Manager you will be responsible to :
Manage & monitor performance on job or queue adherence volume and quality
Support hiring and training of new Associates
Ensure productivity is maximized through supervision training analysis and feedback of performance data on a periodic basis
Track quality and utilization metrics
Provide regular formal & informal feedback to direct reports
Identify and help implement processrelated improvement using methodologies
Communicate effectively
About the team
Artificial General Intelligence Data Services (AGI DS) mission is to provide highquality labelled data at highspeed and lowcost for machine learning (ML) technologies.
Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management.
Proficiency in verbal and written communication skills
Experience in understanding performance metrics and developing them to measure progress against key performance indicators
Overall 4 yrs of work experience out of which min 1 yrs of people management experience
Must have driven process improvements in the current role
Experience with process improvement/quality control tools and methods
Demonstrated ability to lead diverse talent within a team work crossfunctionally and build consensus on difficult issues
Excellent communication strong organizational skills and very detailoriented
Strong interest in hiring and developing people in their respective roles
Leadership experience in coaching and performance management
Experience in managing process and operational escalations
Experience with aspects of speech and language technology
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