IT Service Desk Analyst - Full Time
IT Service Desk Analyst - Full Time
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Job Description
Under the direct supervision of the Information Technology (IT) Manager the Service Desk Analyst is responsible for 1st3rd tier support of 1400 endusers in a Microsoft Desktop environment as part of a fun dynamic team. This position is also responsible for installation relocation and maintenance of computers software and equipment. The Service Desk Analyst also provides support to management providers and staff in relation to usage of computer network and peripheral equipment.
Essential Job Functions:
- Analyze install configure troubleshoot maintain and repair computer workstations (wired and wireless) printers scanners mobile devices and other associated peripherals.
- Setup new equipment and relocate existing equipment.
- Configure and install new desktop systems and peripherals.
- Install and maintain authorized software.
- Provide frontline support to management providers and staff in relation to usage of computer network and peripheral equipment.
- Using the Service Desk system perform cradletograve management of service requests incidents and problems using the ITIL methodology.
- Manage user account provisioning and related tasks.
- Provide excellent professional technical support and customer service to endusers both in person on the phone and via web chat.
- Evaluate each phone call and onsite visit to determine appropriateness of response and referral of IT staff based on need and severity.
- Remain oncall in a rotating system prioritizing each call and escalating calls based on importance.
- Travel regularly via personal vehicle to various office locations to provide service.
- Available to work occasional night and/or weekends.
- Timely arrival for all scheduled work shifts. Employees must call prior to the start of shift to inform manager if they cannot report.
Ogden Clinic provides competitive pay and benefits.FullTime employees have access to:
- Medical (including a partially company funded HSA option and inhouse discount plan)
- Dental Vision Disability and other plan coverage options.
- Companypaid life insurance for employees and their families.
- Employee Assistance Program that provides free counseling to employees and their families.
- Paid Time Off and Holidays
- Scholarship Program
- 401k with generous profit sharing contributions.
- In nearly all cases no nights weekends or holiday shifts except for occasional projectbased weekend or evening work.
- Competitive pay starting at $25.00 hourly with the potential of higher starting pay based on experience.
- Annual Performance/Merit Increase Program that offers up to a 5 pay increase.
- Salary ranges reviewed annually.
- Limited benefits for nonFullTime employees.
Full job description is available upon request by emailing
Required Experience:
IC
Employment Type
Full-Time
