Senior Associate Capability Team
Senior Associate Capability Team
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
As the earths most customercentric company Amazon obsesses at improving customer experience on a daily basis. We are looking for a motivated fulltime Senior Associate to join our Global Business Services within Customer Experience & Business Trends in Bangalore India.
Key job responsibilities
Performing a wide range of data collection categorization validation survey creation and data processing
related tasks.
Using high level of judgement to determine/identify differentiated experiences and/or trends.
Partner with internal stakeholders on escalate operational issues draft SOPs.
Conduct trainings for the team whenever required to improve crossskilling and build more capabilities
Contribute and lead process improvement initiatives that impact overall efficiency/ quality
About the team
Customer Experience and Business Trends is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon for every customer (e.g. consumers developers sellers/brands employees investors streamers gamers).
Our approach is based on determining the customer need along with problem solving and we work backwards from there. We use technical and nontechnical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles skills and backgrounds including: Product Managers Software Developers Computer Vision experts Solutions Architects Data Scientists Business Intelligence Engineers Business Analysts Risk Managers and more.
Bachelors degree
Speak write and read fluently in English
Experience with Microsoft Office products and applications
Experience with Excel
Strong analytical skills including proficiency in Microsoft Excel
Previous work experience specially handling data recording and business analysis
Interest in ecommerce gaming industry
Willingness to learn and passion for improving the overall customer experience
Selfstarter motivated and extremely organized
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Performing a wide range of data collection categorization validation survey creation and data processing
related tasks.
Using high level of judgement to determine/identify differentiated experiences and/or trends.
Partner with internal stakeholders on escalate operational issues draft SOPs.
Conduct trainings for the team whenever required to improve crossskilling and build more capabilities
Contribute and lead process improvement initiatives that impact overall efficiency/ quality
About the team
Customer Experience and Business Trends is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon for every customer (e.g. consumers developers sellers/brands employees investors streamers gamers).
Our approach is based on determining the customer need along with problem solving and we work backwards from there. We use technical and nontechnical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles skills and backgrounds including: Product Managers Software Developers Computer Vision experts Solutions Architects Data Scientists Business Intelligence Engineers Business Analysts Risk Managers and more.
Bachelors degree
Speak write and read fluently in English
Experience with Microsoft Office products and applications
Experience with Excel
Strong analytical skills including proficiency in Microsoft Excel
Previous work experience specially handling data recording and business analysis
Interest in ecommerce gaming industry
Willingness to learn and passion for improving the overall customer experience
Selfstarter motivated and extremely organized
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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