Professional Services Specialist

Join the CyberDNS team at CIRA and play a key role in advancing Canadas cybersecurity and DNS infrastructure! Our CyberDNS team is dedicated to protecting Canadians online by delivering cuttingedge solutions.

Youll tackle projects that make a real differenceincluding empowering users with CIRA Cybersecurity Awareness Training securing household and enterprise networks through CIRA Canadian Shield and DNS Firewall or defending against DDoS attacks with Anycast DNS. This is your chance to be part of a team thats shaping the future of digital security and DNS technology making a meaningful difference in how Canadians and global citizens alike experience and trust the internet!

Who you are:

As a Professional Services Specialist you will play a critical role in ensuring the successful deployment and ongoing support of CIRAs suite of cybersecurity products. You will navigate the intersection of technology and our customers needs by delivering quality solutions with your deep technical knowledge and your passion for solving problems for our clients.

What youll do:

• Lead and execute the technical implementation of projects to ensure successful deployment and adoption of CIRAs solutions by customers.
• Act as a liaison between customers and internal teams to solve technical problems and propose new feature development.
• Be the primary technical resource for customers and partners during the deployment process including technical troubleshooting.
• Work closely with customers to implement solutions ensuring the products and services are properly integrated into CIRAs portfolio.
• Perform technical assessments of customers and partners and provide expert advice on best practices.
• Host training sessions to ensure customers understand the features and benefits of CIRAs products and services.
• Monitor key performance indicators related to the deployment and overall product usage.
• Build strong relationships and engagement with customers to best understand their technical needs and provide tailored solutions.
• Gather feedback technical and business requirements and other insights from customers to improve product features and usability.

What you bring:

• Bachelors degree in Computer Science Information Technology Engineering or related experience.
• 35 years experience in deploying and troubleshooting solutions to workstations (i.e. Linux Windows and macOS) and mobile device applications.
• Customercentric mindset with a commitment to delivering exceptional service.
• Excellent communication skills and continuous willingness to learn and develop.
• Strong technical acumen and advanced knowledge of cybersecurity products endpoint technology and networking.
• Proficiency in English and French is preferred.
• Willingness to travel as needed.

Who we are:

At CIRA were driven by a passion to make a positive impact on Canadas digital future. Were not just asking What more can we dowere actively exploring new frontiers to enhance and secure the internet for all Canadians. Our recognition as one of the National Capital Regions Top Employers for nine years is a testament to our vibrant culture. We believe in fostering an environment where collaboration and candour are second nature and where diverse perspectives are integral to our success because we know that great ideas come from everywhere. If youre passionate about innovation and ready to make a difference in a dynamic field join us and help shape the future of the internet!

CIRA embraces a blend of remote and IRL inoffice work to keep our team connected and engaged. Our Ottawa headquarters is a hub for regular events and social activities that bring our team together encouraging a strong sense of community within our organization. No matter where you work from youll always feel part of our vibrant team and our shared mission.

For any accommodations during the recruitment process please contact us at .