Care Team Manager

Great companies need great leaders. Senior Helpers of Portage/Geauga is looking for a Care Team Manager to assist the leadership team as we continue to our fastpaced growth! The Care Team Manager will be responsible for overseeing managing and developing Caregivers/Home Health Aides forSenior Helpers of Portage/Geauga within (and around) the franchise territory. This will include all Caregiverhiring recognition programs training and performance improvement plans.

Job Benefits:

• Profit Sharing Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Pay On Demand (TapCheck)
• Varied Discount Programs

Why Join Us

• Great Place to Work Certified
• AutonomyWe encourage our team members independence and believe in our team to complete their job duties without micromanaging.
• Task VarietyWe provide an engaging workday that uses your various skill sets to avoid monotony.
• Community Focus Amazing opportunity to grow with our company.

Location: Onsite at 10 SChillicothe Rd Aurora OH 44202. Ability to commute daily to the office.

Essential Duties and Responsibilities:

• Overall management of the Caregivers including performance improvement development and implementation of caregiver training programs in collaboration with the owners.
• Conduct quality assurance site checks of each caregiver to ensure care plans are being followed correctly policies and procedures are adhered to and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.
• Create or maintain moralebuilding recognition programs for the caregivers such as Caregiver of the Month acknowledgments of highlevel performances and training completions.
• Assist with activities focused on the Center of Excellence a oneofakind mockup of a seniors home for training purposes.
• Review the daily logs and time sheets to ensure that each caregiver is following the care plan and that lost hours are identified.
• Regular review of Key Performance Indicators (KPIs) to ensure company goals are being met consistently and red flags are identified early.
• Develops and contributes to the monthly caregiver newsletter.
• Communicate all new hires terminations and inactive employees to the Scheduling Coordinator for accurate records in the home care software (WellSky).
• Manages all caregiver callouts late arrivals early departures and refusals of assignments; takes appropriate action based on established company policies.
• Works closely with the Scheduling Coordinator to assist with the schedule maintaining a clientfirst focus.
• Works collaboratively with the owner/CEO to ensure manpower needs are met during our continual growth.
• Ensure that applicants have been adequately screened and that orientation/hiring sessions are comprehensive according to standards and are conducted for all new hires.
• Work closely with clients and their families to ensure all needs are being met and issues are quickly resolved.
• Perform client/caregiver introductions asneeded when conflicts arise with the Client Services Director.
• Conduct interviews and onboard Caregivers or other future direct report positions.
• Participate in an oncall rotation for weekends/holidays/afterhours situations that may arise.
• Assist owners with marketing events as needed.

NonEssential Duties and Responsibilities:

• Performs other duties as assigned.

Competencies & Qualifications:

• Bachelors degree strongly preferred.
• Must have a minimum of one year experience managing employees hiring and/oronboarding required preferably in a healthcarerelated setting.
• Must have excellent organizational skills attention to detail and the ability to prioritize in a changing environment.
• Experience in conflict management and coaching employees.
• Ability to use critical thinking to proactively prevent and solve problems.
• Ability to visit clients homes in the assigned territory.
• Proficiency in Microsoft Word Excel and Outlook and learn new software quickly.
• Strong communication skills to understand whether email text or telephone is appropriate during different situations.
• Ability to work independently and as part of a team.
• Strong level of confidentiality due to the sensitivity of materials and information handled.
• Adhere to federal state and local laws and regulations.
• Ability to pass a background check and BCI/FBI fingerprint check per local state and federal law.
• Embrace diversity and inclusion and recognize that our differences are what makes us stronger.

Qualifications that will really set you apart from the rest (not required but highly desirable):

• Previous experience working in the ClearCare/WellSky application as a people leader or in a backoffice support position.
• 2 years in a supervisory position directly for a nonmedical home health agency.
• Senior GEMS or similar Alzheimers/Dementia certification.
• Veterans Administration (VA) experience either as a former employee or as an agency working directly with the VA.
• Familiarity with Medicare Advantage/Part C as it pertains to nonmedical inhome care.
• Familiarity with Long Term Care Insurance plans.
• Ohio Department of Aging/Medicaid/Passport experience.
• Financial acumen to understand how your decisions may affect the bottom line.

General Expectations:

• Be committed to the mission and values of Senior Helpers of Portage/Geauga.
• Behave in a professional manner and consistently demonstrate and promote the values for clients families and employees.
• Committed to the constant pursuit of excellence and teamwork to improve the care we provide to our clients.
• Be punctual and use time appropriately.
• Ability to selfmotivate and work independently.
• Perform duties in a conscientious cooperative manner.
• Perform the required amount of work in a timely fashion with minimal error.
• Be neat and maintain a professional appearance.

Direct Reports (as of this posting):

• Scheduling Coordinator
• Caregiver/Home Health Aides

Position Type: Exempt/Salary

Reports To: Owner/Client Services Director

About Senior Helpers of Portage/Geauga:

We are an independently owned and operated franchisee of SH Franchising LLC dba Senior Helpers. Senior Helpers has been the nations premier franchiser of inhome senior care franchisees since 2005 with locations across the country.Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients their families and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state and local laws.