Nordic Projects Technical Support Product Systems
Nordic Projects Technical Support Product Systems
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1 Vacancy
Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
Nordic Projects & Technical Support Sensus Product & Systems
The Nordic Technical Product & Systems Support role involves providing local expert technical assistance for Sensus products and solutions. It includes resolving product and systemrelated issues ensuring smooth operation. This position requires a blend of product knowledge both regarding water and energy meters as well as data management systems technical troubleshooting expertise and understanding our products and AMR/AMI systems.
Key Responsibilities:
Provide technical support to customers direct accounts and distributors/partners and linked sales teams regarding Sensus metrology solutions projects and related projects including setup configuration and troubleshooting covering presales to aftersales processes.
Resolve Sensus product and system issues ensuring minimal disruption to operations.
Be the first line support for customer solutions and product claims in the Nordics.
Collaborate with crossfunctional teams (e.g. engineering IT customer service) to address technical challenges.
Maintain documentation of system configurations issues and resolutions.
Assist with system updates upgrades and integrations to enhance performance.
Offer training and guidance to users on system functionalities and troubleshooting.
Qualifications:
Technical experience with Sensus products and systems.
Strong troubleshooting and problemsolving abilities.
Familiarity with Sensus product management and system integration processes.
Good communication skills and the ability to work collaboratively.
Knowledge of relevant tools and technologies for system support.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and reuse. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Employment Type
Full-Time
