Service Dispatcher
Service Dispatcher
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
The Service Dispatcher reports to the Service Manager and is responsible for assisting in the administration field productivity and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan.
*This is not a remote position. Hours are 7AM 5PM Monday Friday
Benefits
- Careers Advancement Opportunities
- Competitive Compensation
- YearRound Work
- Must be available to work flexible schedule including Weekends
Initiative integrity organizational and supervisory skills are essential to achieving departmental and corporate goals in this position. Jobrelated contact can occur with virtually all demographic groups with the majority of daily contacts being with Foster Plumbing & Heating Incs service technicians suppliers and service customers. Representative duties include:
- Assisting the Service Manager in the planning organizing and coordination of department resources and goals.
- Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
- Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts.
- Coordinating the scheduling of the Parts Runners time with the Installation Manager.
- Cooperating with all Departments in support of all facets of the Service Departments goals and objectives.
- Helping in the resolution of customer complaints in a timely efficient and costeffective manner and reporting all such incidents to the Service Manager.
- Performing related stafflevel duties as directed by the Service Manager.
Job Qualifications:
- Proven experience in a customer service environment preferably in HVACR contracting Plumbing or building services industry.
- Excellent oral and written communication skills including the ability to work with diverse customer groups all personnel levels in the HVACR and Plumbing field suppliers and the hearing impaired.
- Basic knowledge of HVACR technology and Plumbing practices.
- Knowledge of HVACR and Plumbing related terms.
- Ability and initiative to work a nonstandard schedule as needed.
- Skill and ability to communicate service jobs and service contracts in a letter and on the phone.
- Ability to assist technicians scheduled for call duty in delivery of prompt efficient service to afterhours customers.
- Current Virginia drivers license with a clean driving record.
Salary based on Experience
Compensation: $18.00 $24.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
There are many exciting options for a career in HVACR waiting to be explored.
If youre looking for a career that offers flexibility job stability strong pay benefits and more then youve come to the right place!
Employment Type
Full-Time
Key Skills
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