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Resolve IT system issues for restaurants management and corporate office staff via phone email remote desktop access and site visits
Identify restaurant and back office technical issues and use appropriate troubleshooting steps leading to resolution
Manage and maintain IT infrastructure such as point of sale systems servers workstations laptops network devices surveillance and phone systems. Supervises 3rd party work to ensure professional and security standards are maintained.
Assist with new infrastructure and application initiatives that are developed purchased or outsourced to meet business needs
Train end users on IT related systems software and processes
Write support knowledge articles howto documentation and process and procedure task lists.
Stay abreast of technology changes emerging technologies and relevant regulatory requirements
Be available on call as needed
Requirements:
35 years relevant IT experience
Restaurant/Retail experience preferred
Experience with Micros and Toast POS systems strongly preferred
Familiarity and experience working with Google Suite MS Office Windows MacOS IOS IT ticketing systems remote systems management software surveillance systems
Understanding of low voltage wiring installation and troubleshooting
Undergraduate degree in Computer Science or a similar technology related fieldor relevant work experience required
Selfstarter with willingness to work handson
Excellent problemsolving skills: recognize analyze and resolve effectively
Must be detailoriented and organized with excellent communication skills verbal and written with technical and non technical audiences
Passion to learn develop and grow
Willing and capable of regularly scheduled after hours and weekend oncall work
Required Experience:
Unclear Seniority
Full-Time