Part Time Gallery Associate

Summary

Gallery Associates serve as MoMA PS1s representatives throughout the visitor experience. They support the admissions and information desk facilitate a positive and inclusive relationship between art audience and the museum and play a key role in the of a widerange of museum events. Gallery Associates are expected to provide a high level of customer service and professionalism. They also maintain strong knowledge of MoMA PS1s past present and future activities and programs as well as its staff and amenities. In addition Gallery Associates help visitors (safely) engage with interactive works of art/installations; and in conjunction with all museum staff ensure visitors maintain a safe distance when viewing artworks in the building during museum public hours and museum events. Gallery Associates are expected to work two days a week as scheduled.

Supervision

Visitor Engagement Associates report to the Assistant Director of Visitor Engagement and take direction from the Assistant Manager and Visitor Engagement Coordinator. Gallery Associates also work closely with other staff members from the Operations Programs Production and External Affairs Departments.

Responsibilities

Supporting the front entrance: Reception

• Create a welcoming inclusive positive and informative experience as the first point of contact for visitors in our museum entrance.
• Communicate information on past present and upcoming exhibitions
• Promptly share any visitor questions and concerns to the Visitor Engagement Management.

Supporting museum galleries

• Offer a high level of customer service in all Visitor Engagement positions as needed and assigned including but not limited to gallery podium and coat check. Report visitor feedback to Visitor Engagement Managment on a regular basis.
• Communicate to visitors and respond to visitor questions about content of exhibitions and programs at assigned gallery positions.
• Lead public visitor tours and scheduled group tours of longterm installations and temporary exhibitions.
• Professionally communicate any artwork safety prompts or interactive instructions to visitors.
• Proactively report any art or visitor related incidents or emergencies in a timely manner and adhere to reporting protocol and procedures.
• Proactively report any special visitor needs as they arise.
• Perform other duties related to visitor hospitality and customer service (i.e. coat check etc. as needed and assigned.
• Participate in mandatory walkthroughs workshops and department trainings.

Supporting museum events

• Support a widerange of museum events and programs from a visitor experience and logistical standpoint including but not limited to the following events: Night of the Museum Warm Up Neighbor Night etc.
• Perform other duties related to visitor hospitality and customer service as needed and assigned during museum events.
• Support event setup including but not limited to signage placement table setting device/ POS preparation stanchion setup and/or cleaning publicfacing locations.
• Utilize ticketing/checkingin systems.

Qualifications

To perform this job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

• Minimum of 1 year experience in visitor services hospitality and/or sales or an acceptable equivalent combination of education and experience.
• Excellent customer service and communication skills including ability to present information effectively in oneonone and group settings and to facilitate a positive and inclusive dialogue with the audience.
• Strong interest and engagement with contemporary artistic practices and/or museums.
• Proactive observation and awareness abilities including ability to foresee potential problems and escalate to appropriate levels.
• Ability to understand and follow verbal and written instructions.
• Ability to work effectively and collegially as part of a larger team in both daily operations and in large scale events.
• Ability to work Holidays as required by exhibitions and special events.

The hourly wage for this position is $22.75

MoMA PS1 is an equal opportunity employer and considers all candidates for employment regardless of race color sex age national origin creed disability marital status sexual orientation or political affiliation.

Please be advised that due to the high volume of applicants we are only able to contact those candidates whose skills and background best fit the needs of the open positions. Thank you for your interest in employment opportunities at MoMA PS1.

Required Experience:

IC