Part-Time NGU Central Associate

Position Summary: NGUcentral is an initiative within the North Greenville University community to enhance student experience and satisfaction by providing exemplary customer service in providing one location that assists students with registration bill payment transcript requests financial aid information scheduling etc. The NGUcentral Associate provides front line customer service to students alumni staff faculty and guests.

RESPONSIBILITIES:

• Represent NGU in creating a professional welcoming and helpful environment by providing excellent customer service in person on the phone and in written communication.
• Assist with retention and student satisfaction efforts by connecting students with information and resources to navigate the administrative needs of their student experience.
• Support NGU students by problem solving in the following areas:
• • Academic Records: Troubleshooting registration issues providing forms processing official transcripts and updating student information.
  • Student Accounts and Financial Aid: Process student payments support students in setting up payment plans maintain financial clearance each semester and answer general financial aid related questions.
  • Maintain NGUcentral main phone-line and email account.

• Collaborate with Student Accounts Financial Aid and Academic Records regarding student portal issues and in answering general student questions related to these areas.
• Support the Student Services department as needed.

Physical Requirements

• Visual Abilities: Read reports create presentations and use a computer system.
• Hearing: Hear well enough to communicate with co-workers vendors and students.
• Dexterity Grasping Feeling Write type and use the telephone copier and computer systems.
• Mobility: Open files and operate office machines; move between departments and attend meetings across campus.
• Talking: Frequently convey detailed or important instructions and ideas accurately loudly or quickly.
• Lifting Pulling Pushing: Exert up to 10 pounds of force constantly to move objects.
• Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions 75 to 100% of the time.

  WORKING RELATIONSHIPS

  This position is a part-time non-exempt position in North Greenville Universitys Student Services Department. The Associate reports to the Student Services Manager.

  WORK SCHEDULE

  Student Services is open Monday through Thursday 8:30 a.m. to 5 p.m. and Friday 8:30 a.m. to noon. Office hours are subject to change as deemed necessary. Weekly schedule to be determined based on 20 hours per week.

  This job description in no way states or implies that these are the only duties to be performed by the employee. S/he will be required to follow any other instructions and to perform any other duties as requested by his or her supervisor.

• Employee must support the universitys mission statement and core values which includes having a firm commitment to living a Christian lifestyle in keeping with biblical models.
• Bachelors degree preferred.
• Excellent interpersonal and communication skills to handle a variety of student issues and concerns.
• Ability to organize prioritize and problem solve in an environment where frequent interruptions are common.
• Ability to follow through with tasks.
• Computer literacy and knowledge of Microsoft Word and Excel.
• Familiarity with Higher Education Administration policies and processes preferred.
• At least one year of university services experience preferred.
• Understand and comply with FERPA regulations.
• Experience in customer service banking or retail preferred.
• Affirm an understanding of the Baptist Faith & Message 2000
• Affirm understanding of the Universitys Statement on Human Flourishing
• Agree to abide by the employee handbooks including community standards agreements