Senior Program Manager Sort Center Customer Experience North America Sort Center Strategy Analytics

Are you interested in solving challenging and endemic business problems that prevent customers from receiving packages on time North American Sort Centers (NASC) Strategy & Analytics team is relentlessly focused on ontime delivery. We dig deep into the details of how our complex fulfillment supply chain works and obsess over finding ways to ensure our customers get their packages on time every time.

As a Senior Program Manager for Middle Mile Customer Experience you will be the endtoend owner of a portfolio of initiatives designed to improve our ability to delight our customers through ontime delivery. You will leverage your business knowledge and analytical skill set to identify problems narrow your focus to initiatives with the most impact and lead crossfunctional initiatives to deliver results. You will mechanize workstreams by creating complete processes that deploy changes to our internal processes and result in sustained improvement to our delivery capabilities. If this sounds exciting to you please read on!

2550 Travel for this position local and domestic

Key job responsibilities
Endtoend ownership of complex crossorganizational initiatives that directly improve contribute to ontime delivery through NA Sort Centers. Responsible for consistently bringing strong datadriven business and strategic judgment to decisions and developing deep knowledge of the core business systems and broad understanding of company systems/technologies relevant to your program domain.
Proactively identifying prioritizing and tackling intrinsically hard problems ensuring resources are invested in the most impactful problems with the most value to our business and customers.
Design and implement reporting solutions to enable stakeholders to make effective decisions.
Building and managing related key performance indicators (KPIs) to measure control and benchmark reporting processes.
Monitor existent metrics building new metrics and partnering with internal teams to identify process and system improvement opportunities.
Support crossfunctional teams on the daytoday of new and existing programs.
Partnering effectively with all levels of leadership and is adept at building consensus. Responsible for influencing organizational priorities business and technology direction.
Representing (verbally and in writing) complex decisions tradeoffs and potential solutions clearly to VPlevel leaders.

Bachelors degree
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.

5 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.