Content Analyst

As a Content Analyst you will focus on the delivery and maintenance of content viewed by our internal and external clients. Must have the ability to make elaborate topics easy to understand.

• Work with internal Subject Matter Experts and senior leadership to establish an organized process for the management of content available in our knowledge base system.

• Assist with facilitating the KB article process from ideation to publication.

• Manage content that allows clients to identify and understand our mortgage products processes or guidelines.

• Work with SMEs to document our interpretation of investor guidelines

• Gather and review metrics regarding common questions; identify gaps in current content and improve over time.

• Partner with multiple business teams as necessary to document and map business process to be built using a Digital Adoption Platform.

• Assist with search relevancy monitoring and tuning in the designated platform.

• Work with the Salesforce team as needed on knowledge article and process enhancements.

Must Have Qualifications:

• 1 years of experience in a mortgage or banking environment

• Outstanding written and verbal communication skills

• Strong experience with Word PowerPoint and Excel etc.

• Experience with HTML is a plus!

• Attention to detail with a sharp eye for grammatical errors

• A team player who strives to improve their skillset and takes direction and constructive criticism well

• Selfreliant highly organized and able to prioritize under pressure

• Strong business acumen

• Positive attitude with a desire for personal and professional development

• Ability to pinpoint problems and find creative solutions

• Ability to multitask in a fastpaced environment anticipate and accommodate lastminute changes

• High School Diploma

• Onsite attendance is required

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our awardwinning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons youll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical dental vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large stateoftheart fitness center including exercise classes such as yoga and Zumba various sports leagues and a fullsize basketball court
• Wellness area including an inhouse primarycare physicians office fulltime massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grabandgo snacks
• Inhouse Starbucks and Dunkin
• Indoor/outdoor caf with WiFi