Tools Development Engineer

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes businesscritical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in esignature and contract lifecycle management (CLM).

As a key member of the Tools & Diagnostics team (part of the TVM Org) youll collaborate with stakeholders across Customer Success Product Engineering Support Operations IT and Observability to build and support highperforming applications and systems.

Your role includes developing and integrating toolswhether inhouse or thirdpartyto improve scalability of systems efficiency of teams and promote customer selfservice. You will enhance internal systems to streamline Customer Success operations and build selfservice data and AI solutions that empower teams with custom tooling AI Agents and analytics. Your work will directly impact the scalability automation and operational efficiency of Customer Success at Docusign.

This position is an individual contributor role reporting to the Sr. Manager Tools and Diagnostics.

Responsibility

• Write maintainable code in C# .Net and other objectoriented languages

• Work in React MVC SQL Databases KQL and JavaScript

• Write SQL/Kusto queries to combine data and build dashboards from multiple tables and views in the data warehouse

• Automate unit/functional/regression testing Continuous Integration/Delivery (using Playwright NUnit or similar)

• Address system issues impacting performance scalability and reliability

• Adopt enforce and enhance the use of tools applications and processes for an efficient Agile development process (i.e. code management code reviews etc.

• Influence architectural decisions technology selection design of scalable and sustainable solutions and risk mitigation strategies impacting production systems and applications

• Design develop test and maintain data integrations leveraging web APIs

• Innovate and Develop new internal/external solutions for the Customer Success Team and Broader Docusign Org

Hybrid: Employee divides their time between inoffice and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly inoffice expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• BS degree in CS or EE or equivalent work experience.
• 5 years professional experience in software development using objectoriented methodologies and design patterns in a .NET/C# environment or other objectoriented languages
• Prior experience defining SQL or KQL queries

Preferred

• Strong experience with Salesforce reporting and Salesforce API development
• Strong experience with Jira reporting and Jira API development
• Experience with Authentication and Authorization development (OKTA APIs)
• Experience with Azure data environments
• Experience with Grafana or other telemetry tools
• Experience writing complex performant queries using Kusto Query Language
• Experience with AI and ML Models

Pay for this position is based on a number of factors including geographic location and may vary depending on jobrelated knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

California: $134900.00 $216975.00 base salary

Washington: $129000.00 $190550.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of preestablished sales goals. NonSales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100 employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other lifechanging events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a cando approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

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