Technical Support Specialist
Technical Support Specialist
Posted on :
07-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Role Overview: The primary responsibilities involve customer support including frontend tasks handling customer calls and emails and addressing both technical and nontechnical issues. Typical queries include assistance with document uploads password recovery and general troubleshooting. This is a blend of both technical and nontechnical support.
Technical Support Specialist Responsibilities:
- Provide assistance on Windows operating systems and product installations.
- Handle system maintenance tasks patch installations and upgrades.
- Perform simple Windows administration tasks.
- Support external clients answering their queries and resolving issues.
Daily Responsibilities:
- Average of 20 calls per day.
- Respond to customer emails.
- Attend customer meetings to represent the support team and address any questions that arise.
- Provide both technical and nontechnical support as needed.
- Strong communication skills are essential for effective support.
Key Skills & Qualifications:
- Strong communication skills.
- Basic knowledge of Windows administration tasks.
- Proficiency in German language is a must
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
